👋 Hey everyone, Firat here!

I’m part of the crew keeping things running smoothly at Sociality.io, helping turn ideas into features and fine-tuning the way we work behind the scenes. These monthly roundups mean a lot to us—so I’m excited to share the Beyond Beta May 2025 edition with you.

In May, we’ve rolled out a few thoughtful improvements to make your day-to-day experience better. And quietly in the background, we’ve started weaving in a bit of AI — not the loud kind, but the kind that just works when you need it.

Here is a quick peek at what’s new this month… then click ahead for the juicy bits:

• Smarter conversations with AI-powered message tagging 🤖
• Message-level insights in team performance reports 🧩
• New campaign interaction tables in Analytics 📊
• Firewater and their Sociality.io experience 🔥

🤖 Engage smarter with Sociality AI

What’s the value?
Less manual effort with more clarity
Your lead always guides AI
Make everyday tasks smoother

Our Engage module just got a serious upgrade. Now, every message in your conversations is automatically analyzed and tagged by our AI — saving your team valuable time and ensuring consistent categorization across interactions. Even better, each AI-generated tag includes a detailed activity log, giving you the context behind every decision. This means you can better understand how your conversations are being labeled, update your tags and descriptions for improved accuracy, and maintain a more structured tagging system across your team.

🧩 Turning AI tagging into team insights

What’s the value?
Understand what your team deals with daily
Spot trends across platforms and campaigns
Take actions backed by tag insights

Following our recent update where AI tags every message in your inbox, we’ve now extended that capability into your team performance reports as well. Specifically, you can now view message-level tagging breakdowns—not just totals—making it easier to track tag frequency, distribution across pages, and how your team handles different message types. Whether you’re analyzing sentiment or campaign-specific tags, this new view allows you to zoom in further and take meaningful action.

📊 Measure your campaign’s true impact

What’s the value?
Know which campaigns hit the mark
Understand which actions your audience takes
Fuel content planning with facts

Last month, we introduced campaign-level post tagging and insights in the Analytics module. Now, to build on that, we’ve expanded your visibility with a new interactions table. With this update, you can track how each campaign performs across likes, comments, shares, and more—alongside the number of posts and total interactions. In short, everything you need to evaluate campaign impact is now in one place.

🔥 Firewater and their Sociality.io experience

We had the pleasure of speaking with Mark Stecker, Co-Founder of Firewater, about their dynamic digital journey and how Sociality.io fits into their workflow. Here’s how the platform is making an impact at Firewater:

• 📈 Advanced analytics for modern reporting: Firewater needed more than basic metrics. The team sought detailed insights, especially around paid media performance, to better inform client strategies. Sociality.io’s reporting tools provided the depth and flexibility they were looking for.
• 📨 Streamlined engagement across platforms: Managing multiple social accounts requires precision and speed. The Engage feature has enabled Firewater’s social team to stay on top of conversations efficiently, using real-time updates and streamlined communication flows.
• 🙌 Exceptional support experience: For Mark and his team, responsive and proactive customer support has made all the difference. The collaborative approach of Sociality.io stood out from the start, helping them adapt the platform to their exact needs.
• 🌐 Versatility across industries: With a client roster ranging from e-commerce to industrial sectors, Firewater thrives on agility. Sociality.io’s flexibility allows them to apply learnings across projects while maintaining high standards for every brand.

Big thanks to Mark and everyone at Firewater for their continued trust—we’re proud to be part of their toolkit for success!

👉 Dive into the full story here.

• General: We’ve rolled out several backend and mobile enhancements to ensure a smoother and more reliable experience across the platform.
• Analytics: Fixed an issue affecting LinkedIn 1-day reports where charts were not rendering correctly. Graphs now display data as expected.
• General: Resolved a problem where TikTok tokens were expiring too often due to recent API changes. Token management has been stabilized.
• Engage: Corrected an export issue in bulk actions where CSV and XLS files were missing accurate user and last processed data.
• General: Fixed an edge case where “Forgot password” emails were not delivered due to capitalization mismatches in email addresses.
• General: Addressed a bug in the password reset flow triggered by Security+ enforcement.

As always, we’re just a message away! Say hello anytime at support@sociality.io 👋

👋 Hey everyone, Ebru here… but for the last time 🥲

It’s been such a joy to bring Beyond Betas to life with you all over the past 4 years! Every moment of it has been a fun and learning-filled ride. I've loved connecting with you, creating that bridge between our product and amazing customers. Some of you I've had the chance to meet in person, which made everything even more memorable. I’m going to miss this team and all the great moments we've shared. Big thanks to each of you for making this experience unforgettable! ♥️

Here's our Beyond Beta April 2025 summary for the fast readers. And details are right below as always!

• 🔖 Post Tags now in Analytics — You can now tag your posts with existing Analytics tags and filter them to view detailed performance metrics by tag.
• 📈 Campaign Insights — Easily compare the performance of tagged posts with the new Campaign Insights section in your reports.
• 🤝 Customer Spotlight: Evyap — Discover how Evyap’s social media team boosts workflow efficiency, powers AI-driven campaigns, and refines strategies across markets with Sociality.io.
• ♥️ Welcome: EXE Digital — We are excited to onboard our newest customer and support their social media management journey.

Would you like to have more information? Let’s dig all the features together; 

🔖 Post Tags now in Analytics

You can now tag your posts using the same tags you've created in the Analytics module—making it easier than ever to organize and analyze your content performance.

Here’s what’s new:

🏷️ Tag your posts – Apply your existing Analytics tags directly to your posts for seamless tracking.

🔍 Filter by tags – Use filters to view post-level metrics by tag, so you can compare campaigns, themes, or strategies with precision.

This update bridges the gap between publishing and performance—giving you clearer insights, faster.

📈 Campaign Insights: Compare tagged post performance at a glance

We’ve added a new Campaign Insights section to all platform reports—designed to help you evaluate the performance of your campaigns with ease. By grouping and comparing posts using tags, you can quickly identify what’s working, what’s not, and refine your strategy based on real results.

See total interactions, reach, engagement rates, and more—all organized by the tags you've already applied.

Evyap and their Sociality.io experience 🤝

Hosting Sude Yolcu, Global Online and Offline Media, at Evyap, was truly a pleasure.

She shared valuable insights into how Sociality.io has supported their journey in the FMCG sector:

• Streamlined reporting and analytics 📊 – Managing reports manually across multiple platforms was incredibly time-consuming. Sociality.io's unified platform has made it easier to analyze accounts across different markets and refine content strategies efficiently.
• Enhanced workflow efficiency 🔄 – By integrating Sociality.io, Evyap has minimized manual efforts and improved collaboration, ensuring a more sustainable and agile digital strategy.
• Responsive customer support 💬 – Whenever support was needed, the Sociality.io team was readily available, making the platform more than just a tool—a trusted partner.
• Facilitated AI-driven marketing initiatives 🤖 – Sociality.io played a role in supporting innovative projects like the Blade AI deodorant series, which was entirely developed using artificial intelligence—from fragrance notes to packaging design.

A huge thank you to Sude, and the Evyap team for sharing their journey with us!

👉 You can read the full case study here 🙌

Welcome aboard: EXE Digital ❤️

We’re proud to welcome EXE Digital to the Sociality.io community!

As a dynamic agency shaping the future of digital communication, EXE Digital empowers brands with bold strategies and creative excellence. We're thrilled to support their social media management journey and be part of their mission to elevate their online presence.

Here’s to great partnerships and even greater digital impact 🚀

• General: We’ve implemented several improvements across both the system and mobile platform to enhance overall performance—especially for users in different time zones.
• Engage: Fixed an Instagram Direct Message issue where errors occurred while replying to messages older than 7 days. Users will now be notified in advance if a message is no longer eligible for response due to platform limitations.
• Listen: Mentions can now be moved smoothly between statuses without error.
• Competitors: Fixed an export issue in auto reports where deleting a competitor caused failures. Reports now generate as expected.
• Competitors: Facebook and Instagram competitor reports now correctly display Carousel and Album post types in graphs.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

👋 Hey everyone, Sercan here!

I’m excited to walk you through what we’ve been cooking up this month at Sociality.io! As part of the frontend team, I get to bring many of these improvements to life on your screens—and this month was all about making things more secure, more intuitive, and way smoother to use.

Here's our Beyond Beta March 2025 summary for the fast readers. And details are right below as always!

• 🔐 Security+ — New screen for enterprise-grade security management with features like strong password enforcement, session expiration, IP restrictions, and a real-time Security Score. Book a 15-min call to learn more about Security+.
• 💬 Engage Improvements — Upgraded conversation processing experience with clearer dropdowns, fewer clicks, and a smoother interface.
• 🤝 Customer Spotlight: Memorial — Discover how Memorial’s social media team drives strategic content and real-time engagement using Sociality.io.
• ♥️ Welcome: Too Good To Go — We are excited to onboard our newest customer and support their social media management journey.

Would you like to have more information? Let’s dig all the features together; 

🔐 Introducing Security+ at Sociality.io

Your team’s security, now more visible and manageable than ever.

We’ve added a brand-new Security+ screen under the Organization settings—designed to help you enforce best practices and ensure enterprise-grade protection for your team.

Here’s what you’ll find:

• 🔒 Enforce strong passwords – Require your team to use secure passwords (12+ characters including uppercase, lowercase, numbers, and special characters) to reduce vulnerabilities.
• ⏳ Expire sessions – Automatically log out users after a set period (e.g., 30 days) to prompt re-authentication and enhance session control.
• 🔁 Expire passwords – Set regular password update intervals for team members to maintain up-to-date access security. (Optional setting)
• ✅ Enforce 2FA – Make Two-Factor Authentication mandatory across your team to add an extra layer of protection.
• 🌐 Allowed IPs – Restrict team member logins to specific IP addresses for added control over account access.

All these features are now trackable through a Security Score, helping you stay on top of your team’s protection level at a glance.

⚠️ Security+ is available exclusively to our Enterprise plan customers.

Want to learn more about Security+?

Book a quick 15-minute call with our team to explore how Security+ can strengthen your organization’s security practices.

Schedule a call

A smoother, smarter way to manage conversations 💬

We’ve revamped the data processing experience in the Engage module in Sociality.io! Navigating dropdowns is now easier, selections are clearer, and unnecessary clicks are gone. Managing conversations and conversation items is now faster, more intuitive, and frustration-free—just the way it should be.

Memorial and their Sociality.io experience 🤝

Hosting Çağla Dinç, Chief of Social Media at Memorial, was truly a pleasure.

She shared valuable insights into how Sociality.io has supported their journey in the healthcare sector:

• Customer support 💬 – One of the most important aspects for Çağla has been the responsive and helpful customer support from the Sociality.io team.
• Real-time customer experience tracking ⏱️ – In healthcare, timing is everything. Sociality.io allows Memorial to monitor their customer experience in real-time across both call center and digital teams—all in one place.
• All-in-one insights 📊 – The platform helps her evaluate performance, take meaningful action, and benchmark against competitors using consistent metrics.
• Strategic content creation 🎯 – With time saved through automation and streamlined workflows, Çağla has been able to focus more on strategic content that directly supports their KPIs—resulting in higher engagement, reach, and view counts.

A huge thank you to Çağla, and the Memorial team for sharing their journey with us!

👉 You can read the full case study here 🙌

Welcome aboard: Too Good To Go 🌍 💚

We’re proud to welcome Too Good To Go to the Sociality.io community!

As a company on a mission to fight food waste and make sustainability easy (and delicious!), they inspire millions across the globe. We are excited to onboard our newest customer and support their social media management journey.

Let’s reduce food waste and build a better world, together. 🙌

👉 Learn more about their mission

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Analytics: The LinkedIn user activities table issue has been resolved. Previously missing conversation data has now been properly included in reports.
• Engage: Fixed a TikTok-specific issue where deleting a comment caused previously sent comments to appear as hidden.
• Listen: Exported mentions from the Listen module now correctly include both sentiment and tag fields in CSV and XLS formats.
• Engage: Resolved conversation item processing errors that were preventing users from selecting certain tags and sentiment values.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

Hey, it’s Ebru from the Sociality.io team!

This month, we’ve been working hard to enhance our platform with AI-powered features to deliver the best experience possible. With so many exciting updates, we decided to host a webinar to walk you through them all!

Here's our Beyond Beta February 2025 summary for the fast readers. And details are right below as always!

Listen – AI and Feature Enhancements

• 🤖 We now have both AI-Powered Tagging and Manual Tagging options for the collected data.
• 🔍 AI can also review mentions and suggest tags, keeping you in control.
• 📊 Track the status of mentions from 'Waiting for Review' to 'Completed,' with up to three custom statuses

Engage – Feature Enhancements

• 🔖 Multiple Tags: Add multiple tags to conversations for better categorization.
• 🔄 Status Integration: Keep conversations organized and track progress seamlessly.
• 📋 User Detail Expansion: Add key user info for deeper insights and personalized responses

TikTok Analytics

• 📈 View ages & gender of your TikTok audience

Would you like to have more information? Let’s dig all the features together;

Listen – AI and Feature Enhancements

🤖 AI-Powered Tagging

Say goodbye to manual tagging! Our AI now automatically analyzes sentiment and assigns the most relevant tags from your custom tag pool as soon as new data enters the system. Plus, you’ll see a quick AI-generated summary at the top of your lists, making it easier than ever to track conversations at a glance.

🏷️ Manual Tagging

Beyond AI-powered tagging, you can manually assign or modify sentiment tags to ensure accuracy and alignment with your analysis. Whether you prefer AI suggestions or want to customize tags based on your expertise, you have the flexibility to make data categorization truly your own. ✍️

🔍 AI Review

When new mentions enter the system, our AI works behind the scenes to automatically analyze and tag them. Initially, these mentions are assigned the 'Waiting for Review' status, giving you the flexibility to review and verify the AI-generated tags before any action is taken. This ensures that you’re in control of the process from the very beginning.

📊 Status Tracking

To further customize your experience, you have the ability to add up to three custom statuses between 'Waiting for Review' and 'Completed.' This allows you to create a personalized workflow that perfectly suits your team's needs and ensures a more efficient, streamlined process for handling mentions.

Engage – Feature Enhancements

🔖 Multiple Tags

Take your engagement to the next level by using multiple tags within conversations. This feature enhances the depth of your data categorization, making it easier to track various themes and sentiments within a single conversation. With up to 5 tags available, you can capture all the key elements of the interaction without overwhelming your workflow.

🔄 Status Integration

By incorporating a Status field into Engage, you can ensure smoother data flow across your platform. This addition keeps your workflow organized and provides a quick snapshot of where each conversation stands, improving collaboration between teams and ensuring no mention gets lost in the process.

📋 User Detail Expansion

We’ve made it easier to capture key user information directly in Engage. This feature enables you to add relevant details about the user in each conversation, offering deeper insights into your audience and allowing for more personalized responses and strategies tailored to individual preferences.

📈 TikTok Age Demographics Graph

We’ve added a brand-new Age Demographics Graph that displays the age distribution of your TikTok audience. This feature allows you to better understand your audience and tailor your content strategy based on demographic insights.

Proud to share our latest badge achievements 🥳

It’s a pleasure to announce that we’ve received new badges from G2, recognizing our performance and user satisfaction.

🏆 High Performer: Recognizing our strong market presence and customer satisfaction.

👌 Easiest to Use: A testament to our intuitive and accessible platform.

🤝 Best Support: Ensuring our users always get the help they need.

💙 Users Most Likely to Recommend: Trusted and loved by our community.

🛠️ Easiest Admin: Simplifying management for seamless workflows.

⚙️ Easiest Setup: Highlighting our user-friendly onboarding process.

✅ Best Meets Requirements: Designed to perfectly fit your needs.

Thank you for being part of our journey and helping us achieve these milestones! 🤗

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Analytics: Updates on the TikTok without notice, causing missing or miscalculated values. The full report has now been reviewed and updated.
• Engage: Corrected the closed conversation count in team performance reports.
• Analytics: Missing sorting options for Instagram Stories (e.g., Tap Exit, Swipe Forward) have been added.
• Engage: Optimized export functionality to prevent errors caused by large file sizes.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

Hey, it’s Eyüp from the Sociality.io team! I’m here to bring you this month’s updates on what’s new and improved at Sociality.io.

But before we dive in, here’s a fun fact: Did you know the first-ever website is still live today? Tim Berners-Lee launched it in 1991, and you can still visit it at info.cern.ch! Technology has come a long way since then, and so has Sociality.io. Let’s check out what’s new.

Here's our Beyond Beta January 2025 summary!

New IG Metrics - Expanded Views Breakdown

We didn’t just introduce the Views metric—we also added more detailed insights. You’ll now have two separate graphs: one displaying views by content type (such as ads or different formats) and another breaking them down by the viewer’s follow status. This makes it easier to see where your views come from and who’s watching.

Schedule 10-minute TikTok videos with Sociality.io

TikTok has extended its video limit to 10 minutes (600 seconds), giving creators more flexibility for storytelling, tutorials, and in-depth content. And the best part? With Sociality.io, you can now publish and schedule your long-form TikTok videos effortlessly—keeping your content strategy smooth and consistent!

Now available in IG DMs: Stickers, GIFs, and Voice Messages

Previously, some message types—like stickers, GIFs, and voice messages—were not visible in Instagram DMs on Sociality.io. But now, we’ve added support for them! 🎊 This means you can now view and manage all message types seamlessly in your inbox, ensuring a smoother and more complete communication experience. Stay on top of every interaction without missing a thing!

Alaaddin and their Sociality.io experience 🤝

It was a pleasure to host Uğur Deral, Social Media Director, and Ozan Demirci, Data Analytics and Insights Director at Alaaddin!

They shared valuable insights into how Sociality.io supports their journey:

• Intuitive & Transparent Interface – Simplifies social media management for their team.
• Seamless Onboarding – An incredibly easy-to-use UX design helps new teammates get up to speed quickly.
• Comprehensive Analytics – Detailed reporting empowers them to provide deeper, more valuable insights to their clients.
• Fast & Effective Communication – A crucial factor for their operations, made smoother with Sociality.io.

A huge thank you to Uğur, Ozan, and the Alaaddin team for sharing their experiences!

You can read the full case study here 🙌

Newsletter #400 is here! 🎉

Our social media newsletter has officially reached its 400th edition! For years, we've been keeping you updated with the latest trends, platform changes, and industry insights. Here's to 400 more editions of staying ahead in the ever-evolving world of social media! 🚀

Stay ahead—subscribe now!

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• General: The YouTube channel connection bug has been fixed.
• Engage: The conversation messages order bug has been fixed, ensuring that older messages no longer appear as new.
• Engage: The issue with closing conversations has been resolved. Clicking the close button multiple times will no longer generate duplicate “closed” logs, preventing inconsistency in Team Performance reports.
• Analytics: The issue of Instagram daily metrics being saved to the wrong date due to timezone confusion has been fixed. All data is now accurately recorded on the correct day.
• Analytics: The TikTok completion rate error has been resolved. The metric now reflects accurate data as provided by the platform.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

2024 Wrapped is here for Sociality.io! ♥️

In this yearly wrap-up, I’m excited to share the highlights of our 2024 journey at Sociality.io. From launching innovative AI-powered features to streamlining workflows, every step we took was designed to enhance your social media management experience.

Thank you for being an essential part of our story. Here’s to an even brighter future ahead! Cheers! 🥂

Let’s look back at an incredible 2024 together! 🌟

AI Sentiment Analysis for the Engage and Listen modules

AI integration for the Categories on Listen module

LinkedIn ‘Document’ posts direct publishing

Facebook Story scheduling

A refreshed navigation interface for the platform

We’ve redesigned and refined the navigation bar to enhance your journey through the platform. Seamlessly crafted, this update brings unparalleled ease and efficiency to your workflow. 

Updated Help Center page and experience

At Sociality.io, we’re dedicated to ensuring your problem-solving experience is effortless. That’s why we consistently enhance our Help Center. In 2024, we didn’t just update articles; we completely reorganized the structure for seamless navigation. Finding answers to your questions is a breeze. 

Enhanced Notifications, and Security pages

We’ve redesigned our Notifications and Security pages across the platform, ensuring a seamless experience. This update streamlines your workflow, freeing you from unnecessary details so you can focus on maximizing your social media management efforts with ease and efficiency. 

Uplifted Users' page design and experience

This update was designed to empower you to effortlessly add new teammates, manage permissions, update roles, and more, all within a newly designed, intuitive interface. Our goal was to make team collaboration as smooth and efficient as possible, enabling you to focus on what matters most: growing your brand and engaging your audience.

Redesigned the Listen module

Long story short: We revamped the design of the Listen module to enhance your listening experience! We hope you’re enjoying the improved social and web monitoring features and finding it even more intuitive!

Improved the Billing page interface

During 2024, we made subtle yet impactful design updates to our Billing page. With these modern enhancements, navigating your billing information became more easy and visually appealing, offering a clearer, more user-friendly interface.

Reflecting on our journey has been truly rewarding. 🥺 We’re deeply grateful for your continued support as we work towards our goals. Looking forward, we’re excited about the endless opportunities and milestones yet to come. Here’s to many more years of growth, success, and making a meaningful impact together! 💖

Strong like Turkish coffee, smooth like lokum, and brewed with care in a cezve! ☕

I’m Micaela, the UX/UI and Graphic Designer here at Sociality.io, and I’ve got the latest updates and improvements to share with you this month. Let’s raise a cup this World Turkish Coffee Day to celebrate the rich traditions we love — while brewing updates just as satisfying!

Here is the Beyond Beta November at Sociality.io!

AI-powered description generator for Categories

We’ve enhanced the Listen module with AI technology, making it easier than ever to generate accurate and detailed category descriptions. Simply provide a keyword, and Sociality.io's AI will take care of the rest. 

👌 How to benefit from this improvement?

• ✨ Generate category descriptions with just a keyword.
• ⚡ Streamline your workflow effortlessly.
• 📈 Free up your team to focus on delivering valuable insights.

Enhanced capabilities for publishing collaborators

Collaborators now have the ability to add notes to posts, making communication smoother. They can also update posts, as long as they haven't been approved yet, allowing for more flexibility in content management.

👌 How to benefit from this improvement?

• 📝 Add helpful notes to posts for better collaboration.
• ✏️ Update posts before approval to improve content accuracy.
• 🔄 Streamline the content review process with more flexible editing options.

Revamped ‘Sentiment preferences’ screen

The ‘Sentiment preferences’ section has a fresh new look, designed to improve user experience and make it easier to navigate. With a more intuitive interface, you can now adjust sentiment settings with greater ease and efficiency.

👀 What’s new?

• 🧭 Easier navigation with a more intuitive layout.
• 👁️ Description preview for a better understanding.
• 🔍 Sort and search options for faster access to settings.

Gricreative and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Zeynep Keleş, Social Media Team Lead of Gricreative, an agency that is elevating client strategies with 360-degree solutions

Here are some specific highlights Zeynep shares about their Sociality.io experience:

• 🌐 Holistic view with multiple social media platforms displayed in one place.
• 🖥️ Unified interface for competitor lists, positive and negative comments, and analytical data.
• 📊 Better market understanding to shape strategies and stay ahead.
• 💬 Efficient comment management in moderation processes from a single platform for added convenience.

We sincerely thank Zeynep and the Gricreative team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Engage: The ‘Undefined user’ error has been fixed, improving overall system stability and user experience.
• Engage: The ‘Close all’ function is now working properly, allowing you to close all conversations that have been answered perfectly.
• Listen: A bug that caused errors when users tried to update category or attribution names has been fixed. You can now update their names without any issues.
• Analytics: The missing video views metric for some Instagram posts has been resolved. You can now measure and view all metrics, including video views, without any issues.
• Engage: The issue of missing DMs for some Instagram accounts has been resolved. Easily access all direct messages with just your fingerprint now.

Got questions or feedback? Feel free to reach out! We’re here to help at 👉 support@sociality.io 💌 Your input is valuable to us!

Hi there guys,

I’m Oktay, the Backend Developer here at Sociality.io, and I’ve got the latest updates and improvements to share with you this month 😊 

Fun bit of history—55 years ago, the internet got its start with ARPANET on November 7, setting the stage for all the backend magic we work with today. So here I am, thanks to that first spark in tech, bringing you this month’s updates. Let’s dive in! 

Here is the Beyond Beta October at Sociality.io!

🎨 Embrace the new look of Listen - Mentions

We’ve uplifted the design of the Listen module to elevate your listening experience!

👀 What’s new?

• Much faster navigation 🚀 

Navigate effortlessly with an upgraded interface that makes finding what you need quicker and easier.

• Enhanced and user-friendly visual design 🌟 

Experience a modernized interface that makes navigating mentions more intuitive and visually appealing.

🔥 Coming soon: AI Integration

Prepare for new features that leverage the power of AI to elevate your user experience. Keep an eye out for our upcoming announcements—you won’t want to miss it! 🙃

🆕 Introducing the ‘Ad comments’ section

Keeping up with your Instagram ad engagement just got even easier! This new section makes handling ad engagement smoother and more organized—no more missed conversations!

👌 How to benefit from this improvement?

• View connected Instagram Ad accounts instantly 🔍 

Quickly see which Instagram accounts have ad accounts linked for seamless ad comment management.

• Support for multiple Ad accounts per page 🔗

Link more than one ad account to each page, gathering comments from all your ads in one place.

• Streamlined Ad engagement tracking 🧩

These enhancements simplify managing interactions across your campaigns, making it easier to respond, engage, and stay organized right from your dashboard.

🔍 Search & Sort options for enhanced navigation

👌 How to benefit from this improvement?

• Quick text search 🕵️‍♂️

Locate pages, competitors, topics, and saved replies effortlessly with a powerful text search feature.

• Sort by tokens 🗄

Sort active and expired tokens to identify expired tokens immediately, keeping your connected pages organized and up-to-date.

💬 Engage with new ‘Saved Replies’ icons & colors

👌 How to benefit from this improvement?

• Easier recognition 🎨 

New icons and color coding for saved replies make it simpler to identify and select the right responses.

• Enhanced user experience ✨

This update streamlines your engagement process, allowing for quicker and more efficient communication.

• General: Implemented updates across both the system and mobile platforms, introducing enhancements designed to elevate your overall experience.
• Engage: Error with LinkedIn mentions was resolved. You can now monitor and manage all your mentions without any issues.
• Analytics: No more missing reach and impressions data for XLS/CSV exported reports. The issue has been resolved. You can now accurately analyze your data with no concerns.
• Analytics: You can now generate all your reports successfully. The error with some Instagram reports not generating has been solved. 
• Competitors: View all logos accurately in your reports, ensuring a complete overview of your analytics. Missing account logos in Competitors and Team Performance reports have been fixed. 
• Settings: Update and manage competitor color settings without any issues. The error with updating competitor colors has been fixed.

If you have any questions or feedback, don’t hesitate to reach out! We're always ready to assist you at 👉 support@sociality.io 💌 Your input is valuable to us!

Hi there guys,

I'm here to bring you the latest improvements, good news, and bug fixes this time. We've crafted some great enhancements, and I hope you love them! So, without further delay, here's our Beyond Beta September edition!

Sociality.io Workspace 101 

With the new Workspaces, we’ve introduced several new screens designed to enhance your experience and make Sociality.io even easier to use. Here are some of the key features we've added:

🧠 AI Sentiment Analysis for the Listen and Engage module

AI Sentiment Analysis helps you monitor brand health, optimize engagement strategies, and react quickly to customer emotions, making your social media management more strategic and effective. Here are some of the benefits of AI Sentiment Analysis for Listen and Engage modules:

For the Listen Module:

• Track Brand Sentiment: Monitor whether conversations are positive, negative, or neutral.
• Crisis Management: Detect negative trends early to address issues quickly.
• Audience Insights: Understand reactions to campaigns and trends through sentiment analysis.

For the Engage Module:

• Prioritize Responses: Focus on handling critical messages based on sentiment.
• Personalized Replies: Tailor responses based on customer emotions.
• Efficient Management: Sort and manage messages automatically by sentiment.

How to enable AI sentiment analysis for Listen and Engage modules:

1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.

2. From the left menu, click on ‘Sentiment preferences.'

3. Enable ‘AI analyzer for Listen’ and ‘AI analyzer for Engage’.

4. Congratulations! You did it.

🎨 Icon and color selection for ‘Saved replies’

With the new Workspaces improvements, you can assign icons and colors to your saved replies. This enhancement not only improves your overall experience but also accelerates the process, making it easier to recognize and utilize your replies quickly.

How to assign icons and colors to your saved replies:

1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.

2. From the left menu, click on ‘Saved replies'.

3. Click on the ‘Edit’ icon to assign a custom icon and color to your saved replies.

4. Make your selections from the opening screen.

5. Click on ‘Save changes,’ and you’re all set.

🔒 Workspace members: Enhance privacy and security

Quickly access the names, email addresses, and roles of all members associated with a specific workspace in just seconds, ensuring enhanced privacy and security for your team.

📸 PNG cover photos for Reels videos 

You can now easily upload PNG cover photos specifically designed for your Reels videos, allowing you to enhance the visual appeal and branding of your content.

365 Derece and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Yusuf Eren Yalcin, Founder of 365 Derece, an agency that attributes its progress to constantly asking 'why' - the question that unlocks innovation.

Here are some of the specific highlights Eren shares about their Sociality.io experience:

• User-friendly Listen module for moderation.
• Ability to include clients directly in the workflow through shared dashboards and calendars.
• Faster adaptation than the competitors to new features emerges on core platforms.
• Customer service as a primary differentiator, always provides solutions with the care of a loyal comrade.

We sincerely thank Eren and the 365 Derece team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

• General: We are rolling out updates across both the system and mobile platforms, bringing powerful improvements to enhance your overall experience.
• Listen: Due to indexing issues, some users encountered errors when attempting to list their results. We have resolved this bug to ensure a smoother experience.
• Connecting pages - Instagram: The issues preventing users from connecting their Instagram accounts have been successfully fixed.
• Mobile notifications: Some users experienced issues with receiving mobile notifications, but we're pleased to inform you that this has now been resolved.
• Exported reports: There is no more missing data from exported Excel reports for X and YouTube; this issue is gone now.
• Engage - Team performance: We identified and fixed an issue with date selection, ensuring a smoother experience for tracking team performance.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 support@sociality.io 💌

Happy Classical Music Month folks!

Long time no see, ha…

This September, we’re not just sharing updates but also celebrating Classical Music Month! To get into the spirit, we’ve compiled a list of our team’s favorite classical pieces of music. Here is the list!! These pieces inspire us as we work on delivering the best social media management product for you. We hope you enjoy them too—don’t hesitate to give them a listen!

Now, let’s hit the right note with our Beyond Beta August 2024 summary, featuring all the key insights!

Filli Boya and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Ece Ipek, Social Media Specialist at Filli Boya, a forward-thinking paint company focused on experiencing marketing.

She believes that the transition to Sociality.io brought the following advantages to them:

• Eased their tasks and offered clarity and simplification
• Ensured a more efficient management process 
• Established a framework that elevated their professionalism
• Streamlined their operations by making them more responsive and adaptive to the evolving needs of their audience

We sincerely thank Ece and the Filli Boya team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

PNG format is here: Publish crystal-clear photos on Instagram

The PNG file format is now supported for Instagram photo publishing on the Publish module, giving you more flexibility when sharing high-quality images.

Olá Português 🇵🇹 🇧🇷

The Portuguese language option is now available in the Listen module, allowing you to monitor conversations and track brand mentions in Portuguese, further expanding your social listening capabilities.

• General: Rolling out updates across the system and mobile, enhancing your experience with powerful new features and improvements.
• General - Profile picture: You can now experience a smoother profile picture upload with our updated profile picture upload process.
• Engage - X: We’ve improved the Twitter DM process, addressing previous issues for a smoother experience.
• Listen: Resolved a technical issue that caused some users to miss mentions in the Listen module. Everything is now fixed and running smoothly.
• Connecting pages: The issue preventing you from connecting your pages through the Publish module has been resolved. Everything is working as expected now.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 support@sociality.io 💌