Hey there, see you next year 🎄 

Days passed 📆, the trees shed their leaves 🍂, and the year is almost over 💨

Long story short, a lot has changed and continues to change, just days before the new year. Updates, improvements, bug fixes, and many more...Without further ado, let's take a quick look at November for Sociality.io.

Sercan just joined the party 🎉

Let us introduce our new teammate Sercan to you 🥳 He is a “Junior Frontend Developer” of our team and user experience is his business 😎 Let’s get to know Sercan better 🌿

He is easy-going when the topic is watching movies and listening to music. Every type is my type, he says 👌 Not only playing games but also watching the game broadcasts are his favorite spare-time activities 🎮 Sercan has more...It is also possible to get some suggestions -not investment ideas- from him, he is so into reading finance, stock market, and investment books 🤑

Ladies and Gentlemen: The Engage Module 💥

We’ve heard your feedback. Thus we are happy to introduce a new Engage Module that aims to help you fight everyday obstacles and make it easier for social media teams to communicate with their audiences 🍀

What awaits you inside? Here are some of the new features:

⛳ New Era for Assignment Process

Most social media marketers' dreams came true — skyrocketing the response times and customer satisfaction. 🥳 Selecting the right teammate and assigning conversations just got so much easier!

Discover the "Assigned to me" navigation of the new Engage Module. Focus more on your tasks and make your performance more efficient. No more misunderstandings on who does what.

Moreover, no more missing engagements. How? You can reach the "unassigned" engagements in the blink of an eye and assign them to your teammates easily.

👌 Transparent Team Activities

With the new Engage Module, you can see all the logs in the conversation. The time when the conversation was assigned, who sent the first reply, when the conversation was closed and many more actions are visible now. Enjoy more transparent and clear team activities on the engagement dashboard. 🤗

🙌 Monitor and Track Team Performance

Team performance is one of the factors that bring success 🚀 Achieving the highest level of performance starts with measuring and monitoring it. Easily track and measure your teams' performance with the new version of Engage Module 🙌

📒 Better Team Communication with Internal Notes

Of course, internal notes are an inevitable part of teamwork. So, we decided to add something new to it. The era of constantly checking internal notes is over 👌 From now on, internal notes will be visible right inside the conversation screen 🎉 No worries, there won't be any confusion. The color will be "yellow" for the internal notes so that you can easily understand the difference between internal notes and the engagement with customers themselves.

Internal notes allow teams to spend less time discovering what is going on and hop into conversations right away ⏰ Effectively managing and transferring knowledge within social media teams boosts satisfaction rates and improves customer support workflows 🚀

✨ Coming soon:

🌈 Team Performance Report Page

It's always great to add some fun and joy to what you do! Don't let the word "report" fool you 😉 This time, we're talking about another report that brings joy to your team with enjoyable titles. Therefore, we will present you one of the most pleasant reports very soon 🎉 Strengthen your team spirit with reports based on team performance 🚀 Stay tuned.

Our blood, sweat, and tears were put into this release. However, life is life and no software is bugs free. Feel free to share your experience and feedback about the new Engage Module and anything else with us!

Switch your teams in seconds 👉👈

Good news for social media managers who are dealing with a variety of social media profiles 🌈 Managing many different social media accounts and teams is helpful to develop multitasking skills but sometimes challenging, we know 🙂 To assist you in this process, we have added a new and really helpful button in our tool. It's now possible to switch between your brands with one click - if you have more than one team. As we always claim, focus your social media management, we will be handling the issues around for you 🤗

The formulas were added to the tooltip 🧮

You see so many metrics, complicated numbers, and data all around your reports, right? Have you ever gotten curious about the logic and the data behind the numbers you see every time as metrics? 🤔

We wondered and then assumed you may also want to know. If so, we got you! From now on, you can see the calculations and formulas behind the metrics called “Engagement rate” and “Completion rate” on your reports. 

We hope that numbers help you to measure and track your metrics easily now 🙌

• As always, general improvements were completed in the system to better your experience with Sociality.io 💫
• We are getting really helpful feedback, related to our New Engage Module, and working hard on the bug fixes in any area.
• We have fixed the issue on reports caused by different time zones. Enjoy your reports -no matter where you are 🌍
• Special days on the calendar are updated. Now you can keep celebrating them 🎉
• Fixed the search problems for templates. Automated templates are now very easy to search and use 👌
• Another fixed bug: profile pictures for team members 🖼️ Upload your image with best of your smile 🙃
• Anything else? Give us a heads up, we are glad to help 👉 support@sociality.io

Another day, another development 🌈

There is also hard work among our favorites, but sharing the good news with you is at the top of the list 🥳 Guess what? Aha, that's right! The Sociality.io team enthusiastically presents the new 🎉 Engage Module 🎉 Collaborative, colorful, and dynamic.

What's New?

⛳ New Era for Assignment Process

Most social media marketers' dreams came true — skyrocketing the response times and customer satisfaction. 🥳 Selecting the right teammate and assigning conversations just got so much easier!

Discover the "Assigned to me" navigation of the new Engage Module. Focus more on your tasks and make your performance more efficient. No more misunderstandings on who does what.

Moreover, no more missing engagements. How? You can reach the "unassigned" engagements blink of an eye and assign them to your teammates easily.

👌 Transparent Team Activities

With the new Engage Module, you can see all the logs in the conversation. The time when the conversation was assigned, who sent the first reply,  when the conversation was closed and many more actions are visible now. Enjoy more transparent and clear team activities on the engagement dashboard. 🤗

🙌 Monitor and Track Team Performance

Team performance is one of the factors that bring success 🚀 Achieving the highest level of performance starts with measuring and monitoring it. Easily track and measure your teams' performance with the new version of Engage Module 🙌

📒 Better Team Communication with Internal Notes

Of course, internal notes are an inevitable part of teamwork. So, we decided to add something new to it. The era of constantly checking internal notes is over 👌 From now on, internal notes will be visible right inside the conversation screen 🎉 No worries, there won't be any confusion. The color will be "yellow" for the internal notes so that you can easily understand the difference between internal notes and the engagement with customers themselves.

Internal notes allow teams to spend less time discovering what is going on and hop into conversations right away ⏰ Effectively managing and transferring knowledge within social media teams boosts satisfaction rates and improves customer support workflows 🚀

What's Updated?

🔎 New, Fresh, and Colorful Look for Filters

Enjoy the updated and more user-friendly version of the advanced filters option. It prevents you from wasting a long time finding what exactly you are looking for. Select filters and bum 💥 You've found it. Just like that.

🗒️ Easier Creation and Improved Usage of Templates

Creating ready-to-use templates is easy-peasy now 😎 No need to surf around the pages, click the plus button inside the template pop-up, and there you are in seconds. Moreover, with the improved usage of templates, you can see the preview of the messages you have saved as templates.

✨ Coming Soon: Team Performance Report Page

It's always great to add some fun and joy to what you do! Don't let the word "report" fool you 😉 This time, we're talking about another report that brings joy to your team with enjoyable titles. Therefore, we will present you one of the most pleasant reports very soon 🎉 Strengthen your team spirit with reports based on team performance 🚀 Stay tuned.

Feel free to share your experience and feedback about the new Engage Module and anything else with us! Glad to help and here we are for you 👉 support@sociality.io 🤍

🚀 Twenty-five thousand downloads on the first day!

Every moment of life, things are happening all around the world 🌎 Let’s go back to a random October day of the year 2010. The time when Instagram first launched and reached 25 thousand users on the first day! It is the story and the success behind perseverance, hard work, and imagination 💫

While we are applying the same soul to our work, let’s take a look at what we have done as Sociality.io in October to get closer to our dreams.

Welcome to the team Irem 💜

As the Sociality.io team, it is our pleasure to introduce our new teammate Irem to you 🥳 She is a “Customer Support Specialist” of our team and she is a real customer guru. Let’s get to know Irem better 🌿

She is a mother of 2 adorable dogs called Dobby and Bond 🐶When talking about festivals and techno-concerts, Irem is always there 🎸 Other than that she loves cycling around the city 🚲

AnnounceKit and their Sociality.io experience 🌿

AnnounceKit is one of the amazing customers 💜 The no-code changelog tool, AnnounceKit, helps more than 1000+ customers to deliver product updates and announcements to their website visitors and clientele efficiently. We are happy to become their digital solution partner 🤗 There are more! Take a glance at the interview with dear Zeynep Serra Avan, Content Editor of AnnounceKit.

Module Update Soon: Engage 💥

“The single biggest problem in communication is the illusion that it has taken place”, George Bernard Shaw said ✍️ Absolutely, communicating in a good way and engaging with your dear customers and followers matters 🍀 That is why we are updating and bringing really cool and useful features to our Engage module which will allow you not be getting lost in the illusion of communication. Stay tuned!

The expired token warning was updated 🧨

As mentioned many times: let us anything you need or want, it is our pleasure to better your social media management experience 🚀 Now it is the turn for “expired token warnings”. We have added the names of the pages whose tokens have expired to the expired token warnings. Thus, you can understand more quickly and easily which of your social media pages need to update their access key 🗝️

PDF option for auto-reports 📊

Reports, metrics, and data...Important and sometimes complicated bunch of numbers 🤯 Do not worry! We are here to ease your journey on social media management and reports 💫 We have added a new feature that we wish will give some shine and color to your reports 😉 From now on, you, our dear customers, can export your auto-reports in PDF format as well. Enjoy the faster, easier, and more colorful report journey 🌈

• Routine but essential...Improvements were done in the general system to improve your experience 💫
• You can give likes as much as you want 👍The issue of liking messages received via IG DM was fixed.
• No more “you explored the nothing” notification 👨‍🚀 Fixed the issue in the brand selection field on the settings screen.
• No need to rub your eyes, the problem was on us and we have fixed it 🙌 From now on, Facebook videos shared via our platform will appear 1 time on the calendar, not 2 times 🗓️
• Anything else? Give us a heads up, we are glad to help 👉 support@sociality.io

Hi, accompany us on our historical trip back to 1947 🎞️

On September 9, 1947, the world's first computer bug was recorded ✍️ However, this was no ordinary ‘software bug’. It was a real-life moth at the computer’s hardware 🐛

Well, bugs are still a part of our lives. One of our developers describes it as “When it comes out, it starts to give little adrenalin. When the solution time gets longer, it starts to alienate you from life, it reduces the joy of living, and it makes you say that I will find another job. But when it is solved, this is an event feels like I saved the world 🦸🏻‍♂️” 

Let's take a look at what we did in September except saving the world 🌍 

New member alert 🐥 

We know that there is always an excuse to share the good news with loved ones, such as you, our lovely customers 🤍 As the Sociality.io team, we are really excited to introduce our new teammate Ebru to you 🥳 She is a part of our growing marketing team as “Digital Marketing Specialist” from now on. Let’s get to know Ebru better 🌿

She is a big fan of sitcoms, especially Brooklyn 9-9, admires the city of Bruges, and loves to prepare colorful files with lots of emojis 😻To be honest, it is a bit weird that she is also responsible for that writing and now introducing herself from a 3rd person point of view 🤗 

Havas Creative Group and their Sociality.io experience 🌿

Havas Creative Group is one of the amazing customers 💜 The agency is providing 360-degree marketing services to the world’s best brands with over 100 employees and more than 30 brands. We are happy to help them to improve their digital strategies and become their digital solution partner 🤗 We have more! Take a glance at the interview with dear Osman Zeren, Social Media Analyst of Havas Creative Group.

Updating the page report postcards 🔜

Sociality.io proudly presents the good news 🎉 We know metrics are the heart of social media and tracking them is essential. So, we wanted to make that process better 😌 How? By updating our page report postcards. Get ready to meet with our new look of page report postcards 😎 We hear you are wondering, when...Our team is planning to update them at the end of October. It’s gonna be legen...wait for it...dary. Legendary.

Excel export option for reports is on the way 🙌

Yup, you heard right 😎 Our development team is working hard to make your Sociality.io experience better and easier than ever 👨‍💻 Since we are also aware of the importance and need of Excel for reviewing your reports, we decided to integrate the Excel export option for the social media reports that you get from Sociality.io 😌 Our developer team is planning to release that improvement at the end of October, so stay tuned to experience first 💫

• As always, routine but essential...General system improvements are done to better your experience 💫
• You can reset your passwords in a better way now because we have fixed the password reset screen styling 🔑
• Adjustments have been made for page addition and access key update problems in browsers using Opera and ad blocker.
• Yes, we had a minor issue with exporting reports, but that's all gone now 👋 We fixed a short-term issue with report exports.
• Enjoy your social media management on mobile now 📱 Improvements were made in the areas of password update, engage conversation, and notifications in the mobile application.
• Anything else? Reach us out, we are here all the time 👉 support@sociality.io 

Good morning ⛅️ Remember the story of “the grasshopper” and “the ant”?

We suppose no one has ever heard of the story of the grasshopper and the ant 🐜 Just as we were saying goodbye to August, we wanted to commemorate them. To be honest, we acted like neither ants nor grasshoppers this month. While working as hard as the ant, we did not forget to have as much fun as the grasshopper 😎 So what did we do? Let's have a look together 👀

Here is our summary of August…

🎉 GOOD NEWS

• “Best Ease of Use Badge” from Capterra

Better and easier social media management is our main and the most important aim. While we are always trying our best, you are also with us on that journey! We appreciate your support. It’s our pleasure to share that we, as Sociality.io, got one of the "Best Badges" from Capterra under the category of "Capterra Best Ease of Use and Capterra Best Value" based on end-user reviews 🏆

Thanks for being our motivation 🎈

• Our family is growing 💜

As the Sociality.io team, it is our pleasure to announce that Altynai is with us afterward 🥳 Since you are from our family, we wanted to share that good news with you as well 🤍 Let's get to know our new “Marketing Manager Altynai” more with 3 feature that describes her. 

Although we do not know exactly how many plants she mothered, we are sure that she cares about them all. There is only one common feature for hiking and content: it is hard for her to stay away from them 💪

🚀 IMPROVEMENTS

• Easier Twitter management experience with extensive data 📊

Hold tight and set your clocks for September ⏰ The developments are on the way for Twitter management. We are planning to meet you with a better and more effective social media management journey for Twitter, with newly added extensive data 😌From September, you will be able to track more KPIs just as impressions, profile clicks, link clicks, and more! Stay tuned.

• Data never lies, we are on 🔥

Well, let’s mention our August data for the customer side a bit 😌 As we have always highlighted, we are here and happy to help whenever you need us. According to data from Intercom, we broke our record and gave the first response within 5 minutes. Moreover, hit the average of median first response in 10 minutes for the month of August 🧿

🐛 BUGFIXES

• Routine but essential, general system improvements have been made to better your experience.
• The unsupported video format issue was solved, feel free to upload your amazing videos 📹
• No more missed notifications 😎 The mobile push notifications problem was solved.
• 1,2,3.. Hey, we were practicing counting 😌 By the way, we practiced counting a lot and solved the Instagram hashtag counter problem issue.
• The issue of the unexpected number of followers drop on Facebook reports was also solved. According to the latest news from Facebook, unfortunately, there is nothing to do for the previous reports. However, Facebook claims that from now on, there will be no such problem 🤗
• Anything else? We are here to help you with pleasure 🤍 👉 support@sociality.io 

Enabling you to have a better and easier social media management experience every day. That is our main and the most important aim that we focused on with all these new features, improvements, and bug fixes. Unlike usual updates, today we have something else to share with you and it is our pleasure to mention 🎉

We, as Sociality.io, got one of the "Best Badges" from Capterra under the category of "Capterra Best Ease of Use and Capterra Best Value" based on end-user reviews 🏆

Thanks for being our motivation in that journey. We appreciate your support 🎈

Finally, the day has come 🎉

As you remember, Instagram messaging was published and used to be available for pages with 1K - 100K followers. Take a seat, you are about to hear good news 🤩 From now on, Instagram Messaging is available for all businesses on Instagram (no matter how many followers your page has) 🥳

Do not wait any longer to activate the Instagram messaging feature. Check out our guide to get started.

Are you ready to experience a brand new streamline that drives customer satisfaction?

Check out what is waiting for you to discover👇

But that's not all; we've got more…

Is there anything we can help with? You know we are always there for you 👉 support@sociality.io 🤍

Hey there, have you heard of “kaizen”?

Since July was in full kaizen mode for us, we have set it as our motto for this month. For those who have no idea about it, kaizen is a Japanese term meaning "change for the better". Well, while everything around us is changing rapidly for the better, we wouldn't be able to keep up with this change! Let’s take a look at the changes that we had in the previous month 🤓 Here is our summary of July…

🚀 NEW FEATURES

• Sociality.io mobile app is live now 📱

Managing social media on the go is enjoyable yet complicated, we know it. No worries, with Sociality.io’s mobile app social media management process is more enjoyable, colorful, and dynamic 🌈 

Do not wait any longer to meet our desktop-level social media management mobile app for iOS and Android.

• “Trends” will be updated very soon  🎉

You may have heard of “Trends”, don’t you? Then you should meet with one of our free tools that help you to optimize your time when trying to catch the changing trends every second. Oh almost forgetting about the best news, in the next quarter we are planning to add new platforms and customization options to make your experience better. Stay tuned 👀

🚀 IMPROVEMENTS

• New onboarding page for user invitation 🙌

Ready to have a new onboarding experience? We have updated our onboarding page for the user invitations. You are invited to see the changes 📢 Have your password ready and ask your teammates to let you join the party. There is still a place for you 🥳

• Removing harmful content from mentions ✌️

Unfortunately, we all suffer from harmful and irrelevant content on the internet. In order to better your experience and protect you from that kind of content, we decided to filter them on the listen module so that you will be experiencing safe contents rather than harmful and irrelevant content 😇

• Google articles are also with us afterwards 📄

In our listening module, we have added the Google Articles so that you will be able to see them in results after that. Moreover, overall system improvements have been meticulously done in the Web Listening module for you to have better experience 🤙

🐛 BUGFIXES

• We received the first feedbacks about our newly released mobile application and made improvements about the content publishing in line with these feedbacks 👨‍💻
• We also think that time is relative but not for the tool, right 😅 We fixed the bug of showing different times on modal and calendar for Linkedin.
• Improvements were made in the settings section in the profile, you better try to see them 🙃
• We don’t like “loading” phrases right? No worries then 😌 We have fixed the issue with conversations remaining in the "loading" section of Instagram mentions.
• Another bug was solved...The problem was about the exporting the conversation activities in the engage module, but not anymore 😎
• What else can we help you with? Just give us a heads up, you know where you can find us ❤️ 👉 support@sociality.io 

Hey-yo 👋 Your best social media management tool is on mobile now! 

After a long development process, we are very glad to announce our new mobile applications.

Why download Sociality.io App? Let us briefly explain ✨ Managing social media on the go is enjoyable yet complicated, we know it. No worries, with Sociality.io’s mobile app social media management process is more enjoyable, colorful, and dynamic 🌈 

Do not wait any longer to meet our desktop-level social media management mobile app for iOS and Android.

Scan to download!

Google Play Store	AppStore

OR

Click to download!

AppStore

Google Play Store

Let’s take a look what is waiting for us in the app 👇

Curate content calendar across all social media profiles on the go. Create, approve, preview and schedule posts with a single tap directly from your phone.

Keep the momentum by managing social media engagement workflows from one mobile app. Assign conversations, reply with pre-crafted responses and moderate your page with ease.

Remove distractions so you can focus on what's important. Receive instant and customizable push notifications from all social media networks to keep everybody in the loop.

Listen, Report and Competitor Analysis modules are coming soon. Stay tuned!

Oh, you think we are done? Of course not, we’ve got more! 

From now on, Sociality.io mobile apps are one of our top priorities. We aim to carry your social media management to your pocket. In that journey we’ll always rely on your feedbacks 🙈 You know we are glad to hear from you all the time! You can always find us right here 👉 support@sociality.io

Best, Sociality.io Team.

What a June it was, ha? 🍀

Time is flying. Sometimes we miss the days that we are living so slow and the days we are waiting for the Internet Explorer to load a page for minutes. Now everything should be in seconds, right? Maybe that is the reason why Windows is removing the “Internet Explorer” in the new version of Windows 11. It is a bit tragic but no worry, your favorite tool Sociality.io is adapting to the new changes so that we are not thinking about being out of the game! Let’s see what has happened on our side in June 🐝

🚀 NEW FEATURES

• 💬 Instagram messaging is now available between 1K - 10K

As you know, Instagram messaging was published and can be used by pages with 10K - 100K followers. As of today, you can use this feature with your pages that have 1K - 10K followers. Check out our guide to get started!

• ✈️ New onboarding page alert

From now on, our new customers - who are making their set up for the first time in Sociality.io - will experience new (and we think so cool 😎) onboarding pages. Let us alert you beforehand, not only a rocky design we created for you, but also a completely different feature you will experience when onboarding!

• 📱 Stay tuned for our mobile app launch!

Ta-da! Have your passwords ready and say hello to a whole new way to social media management ✨ You heard right, social media management is now easier and on mobile, of course from Sociality.io, your favorite tool. Be one of the first to discover. Glad to see you among us 🥰 Ups, not forgetting! We are only on the App Store for now but will be on Google Play Store very soon too, here you can download our mobile app for your IOS devices!

🚀 IMPROVEMENTS

• ⚔️ We removed report types from competitor analysis reports

We are eliminating the steps for you 🤟 The “Competitor Analysis” part of the “Report” section had been eliminated by removing the specific selection of report types. To sum up, what we have done is that we are handling the job you want to process without making you deal with complicated selections. You can reach all the data with only 1 click 🖱️ You are welcome, it was a pleasure for us 🤍

• 🌈 Our blog page will be updated very soon

One of the most amazing improvements is of course about the blog page 😻 We are completely changing our blog appearance! Amazing blogs deserve amazing design, right? Stay up-to-date with our blogs and do not forget to subscribe to our weekly newsletter to get information about the latest updates and developments on the social media world 🌏

• 🤝 Instagram messaging experience is on mobile now!

As you may remember from the previous Beyond Beta, we proudly announced that Instagram messaging allows you, our lovely customers, to transform Instagram engagement chaos into an efficient and well-controlled streamline that drives customer satisfaction, that whole process is in mobile now 🤳 Do not miss the opportunity to give it a try! Amazing and really helpful features are there for you.

🐛 BUGFIXES

• Oh yes, to make your experience better and better every day, we are getting our ducks in a row with general system improvements, as always 🤘
• Thanks to your feedback, another bug has been sent to the jail by our amazing developer team 👨🏻‍💻 Goodbye: Instagram direct messaging bug.
• We heard that you have difficulties when adding a new user, but no worries from now on! Your teammates can also sit with us, the add button problem has been solved 👫 
• App slowness and Instagram notifications problem have been solved 💨 It is much faster to publish your awesome content with your audience.
• Instagram messaging profile picture problem is solved 🖼️ Now, both you and your followers can see each other’s amazing smiley profile pictures.
• Well, almost done! If there is anything you think we missed, just let us know. Glad to hear from you ❤️