Oh, hi 👋 

No worries... Global shortage in computer chips may reach a crisis point, but it did not affect us yet so we could continue improving your favorite platform as always 😌 Although April felt short as Super League's lifetime, we were able to add new toys, and of course, we did not forget to beat out the dust from some old features 💨 

🚀 NEW FEATURES

• 📺 IGTV integration officially launched: New day, new surprises: IGTV is on Sociality.io now, with its existing features! 🎁 Check out how this new integration improves your Sociality.io experience on Engage, Listen, Report, and Competitor Analysis modules 🙌 

• 📲 New Mobile App in private beta: Yup, the day has come 😏 After a long development process, we are ready to test our new mobile app together. Some folks are already joined to the beta and if you are also willing, let us know here 👍

💥 IMPROVEMENTS

• Instagram Video Thumbnails now available: Now you can select that exact moment for your video thumbnails on your Instagram publishing process 👌 We thought that it would be much easier with picking the right moment, but ready to hear your feedback if you have other ideas 👀

• YouTube comments sync 2x faster: Managing your comments on YouTube videos is much more swift after our latest release. We have increased our number of requests to shorten synchronization time to half. Just give it a try ⚡ 

• Countly and their Sociality.io experience: Countly manages its operations with a team of 40 from nearly 20 countries and we are helping them to improve their digital strategies. More details? Just take a glance at the interview with their digital marketer, Talha Bolat.

🐛 BUGFIXES

• There was a little hiccup on some comments due to a failure on the Instagram API, but now it's stable after a fix from the Instagram team 🙉 
• We had issues with the login process for few days. Nothing related to security but a bug on the 2FA process gave some users trouble for a short time 👾 
• Nothing visible but we also fixed some issues on the backend part to prevent future problems 👌 
• Do you think we have missed something? Please give us a heads up 💥

Hardly a week passes out without an announcement of a new feature that we prepared for you. So, new day, new surprises: IGTV is on Sociality.io now, with its existing features! 🎁  We are glad to see we can catch up with the changing social media dynamics with you and your feedback so quickly 😍

Little changes that IGTV integration brings:

Engage: From now on, you can manage all comments you get on your IGTV contents. Also, if a user mentions you in a IGTV content, you will see these comments on Engage Module. 

Listen: If you define a hashtag as your keyword and it is mentioned in IGTV content’s caption, you are able to see these results in the Mentions section under Listen Module. 

Report: You will see IGTV contents you posted and the interactions they have received in your page reports.

Competitor Analysis: Yes, you will also see how your competitors’ IGTV contents have performed in terms of reach, engagement, etc. in comparison to your pages. 

What do you think about the news? We hope that this improvement will help you to enjoy Sociality.io even more, but if you have any questions or feedback, you know where you can find us. It’s always a pleasure to see you, until next time please be safe! ✌️

Good morning!

It was not crazy as Beeple's $69 million NFT but we had a quite thrilling month here at Sociality.io in March as well 🙌 More specifically, maybe we were not working on a live audio app as the rest of the world, but we shipped some handy features for our lovely community. And the platform is neat as a new pin after cleaning some little friends, which usually called bugs 🐛

🚀 NEW FEATURES

• Rolled out the "Hide Replies" feature for Twitter: We know you do not have anything to hide 👀 But just in case you need, now you can hide unwanted replies to your own tweets with Sociality.io

• Increasing your engagement rate by x2.5 times: We recently met with Mehmet Keçili, the Head of Analytics at the result-oriented transformational experience agency VMLY&R, to understand how they reach this result just in 6 months with our platform.

💥 IMPROVEMENTS

• Analyze your promoted posts on Facebook easily: Now you can filter and analyze your promoted Facebook posts on your page reports easily. We also updated our promoted post icon into something cutie 😍

• No more re-archiving replied conversations: Sometimes you need to send another reply to an archived conversation, which was moving your conversation to inbox again and keeping you busy with re-archiving it. We just added a small checkbox to give you a chance to prevent this when you want to keep your conversation archived.

• Faster sync for Instagram ad comments: You can notice the difference (in a good way 😅) in your Instagram ad comments during your reviewing process because we just improved our synchronization times to process x2 faster for this specific kind of comment.

🐛 BUGFIXES

• It was annoying to not see Instagram Carousels on your page reports. This happened to a small group of users for a short time but was solved in a shorter period, thanks to the team.
• Growing your business is good but sometimes it brings its own concerns, too. Due to an overload of scheduled reports, some reports did not receive by its owners, especially on the first days of the month and the week. Now we have improved our infrastructure to avoid this problem and it's stable.
• Missing data problems on different competitor analysis reports are fixed after your feedback.
• Everything else is smooth. (It is, isn't it? 😳)

Get ready for some new amazing stuff! We are happy to announce our new toys below and please feel free to share your feedback:

• 🚀  INSTAGRAM DIRECT PUBLISHING:  Our long waiting ended for Instagram direct publishing in February. After this pleasant integration, all of our customers can directly publish photos or videos through our platform. Just check our guideline here 😉

• 🙌  ENGAGE - A MEMBER OF HAVAS SUCCESS STORY: We love our customers so much and we are always proud of their success on social media! This is why we started to publish our customers’ success stories and herald them to you again ❤️ You can take a look at our long term collaboration with Engage just here.

Best,
Sociality.io Team

Beside all bugfixes, we are also aware of several issues to increase our customers’ satisfaction with our tool. You can see our latest improvements below:

• Last month we announced our Excel/CSV export for competitor analysis reports. During the month, we have improved our CSV exports with your feedback to make them more organized in the data structure meaning and easy to import to other platforms such as Google Data Studio.

• NPS is live again! Please share your feedback with our single-question survey so we can follow up your journey through our platform. We can assure you that, we are checking every single comment and depending on your feedback, offering 1-1 meetings to understand deeply if anything concerns you.

Best,
Sociality.io Team

Get ready for some new amazing stuff! We are happy to announce our new toys below and please feel free to share your feedback:

• 📊 EXCEL AND CSV EXPORT FOR COMPETITOR ANALYSIS:  Integrating data across platforms undeniably important for digital marketers and we were always aware about your expectations from our platform at this point. As a first step, we have launched our Excel/CSV export feature for competitor analysis module 😻 

• 👾 ENHANCED API IN PRIVATE BETA: Yes, it is for real 💥 As a second step of our integration with other platforms you use in your daily life, we were working on our public API for a long time and finally, we are in private beta. With our users help, publish, engage and listen modules will be available to integrate with third party platforms in the end of our beta period. Please feel free to have a look on our documentation and contact with us here if you want to participate to private beta as well ✌ 

Best,
Sociality.io Team

Beside all bugfixes, we are also aware of several issues to increase our customers’ satisfaction with our tool. You can see our latest improvements below:

• Not a big deal but we have improved our administration panel on the platform with small UI touches. Now our lists are more clear and easy to navigate for the people spending time on the area.

• Our commitment on creating more transparent company is still priority and due to for this vision, we have updated our Cookie Notice, too. You can always reach details about cookies we are using to improve your experience right here.

• Are you familiar with Facebook Debugger? Our updated ebook is ready for you to deep dive into amazing abilities of this feature. Just check out here.

Best,
Sociality.io Team

First of all, we all have been waiting for this day to come for a long time. Instagram announced their content publish API recently and thanks to our engineering team, we put this subject on the table immediately and now it’s ready. Publishing on Instagram has never been this easy with Sociality.io and it starts tomorrow (February 9) 🔥🔥🔥

By the new day, all of our customers will be able to directly publish single photo or single video through our platform. Only little step you need to take is refreshing your access tokens, and you will be ready to rock 

Let’s make it short for the ones who can’t wait!

• Remember, this feature will be available by tomorrow (February 9)
• Refresh your Instagram accounts’ access tokens as in our article here
• Do not forget only Instagram Business accounts are supported
• You can publish or schedule your Instagram contents below with Sociality.io:

Single photo: Direct 
Single video: Direct 
Carousel: 2-step
Story: 2-step

PLEASE NOTE carousels and stories aren’t supported by Instagram's API and not available on any other social media management platforms right now.

Wait wait wait… I have some questions 😬 

1) What kind of requirements do these photos or videos have? Dimensions, sizes, formats…

Do not worry, we gathered all the information you need under one roof. Just check our guideline here 😉 But if you still have questions, just drop us a line!
 

2) Do I have to refresh my access tokens? What happens if I do not?

If you want to use the direct publishing feature, the simple answer is YES. We’ve already refreshed our tokens and believe us, it’s worth the try. Such a time saver ⏳ But if you really do not want to that, you will be able to use all features as it is, except direct publishing.

3) I’m getting invalid access token error when I want to publish to Instagram. Any ideas? 😞 

This error message means you are trying to publish directly to Instagram but you did not update your access token yet. Please be sure that you are already logged in to the related Instagram page and refresh access your token as in our article here.

Well, it’s such a relief…

We always love to share the good news with you and this one is one of them. What do you think about the new update? You can just share your feedback by clicking here or maybe just write us a sonnet? 💖