Hi there 👋
It’s Sercan from the Sociality.io development team! Today, it’s my pleasure to share our latest improvements, new feature integrations, and bug fixes for May. But first, let me start with a question that is actually a dad joke: 

Why do front-end developers hate nature?

Because it has too many bugs!

Don't worry, we’re working tirelessly to provide you with the best possible bug-free Sociality.io experience! 😊

Here is our summary of Beyond Beta May 2024! 

Introducing our newest team member role: 'Admin'

What’s new?

We’ve added a new team member role, ‘Admin’, to Sociality.io. Now, let's explore the distinctions between Admin and Manager together.

Admin:

🌐 Workspace access: Admins have access to all workspaces within the system. This means they can view and manage all brands and profiles across the board.

👤 User management: Admins have the authority to manage users within the system. This includes tasks such as adding new users, removing users, and adjusting user permissions as needed.

💳 Billing management: Admins can manage billing-related tasks. This includes updating payment information, managing subscriptions, and handling any billing inquiries or issues.

👨‍💻 Developer management: Admins have the capability to manage developers within the system. This may involve tasks such as adding new developers, removing developers, and overseeing developer-related permissions or settings.

Manager:

🚪 Workspace access: Managers have access to specific workspaces that they have been invited to. This means they can view and manage tasks within these invited workspaces only.

🔒 Limited permissions: While Managers have certain management abilities within their assigned workspaces (such as adding or removing pages, updating tokens, etc.), they do not have access to overarching administrative functions like user, billing, or developer management.

🎯 Focused responsibilities: Managers primarily focus on tasks related to the specific workspaces they are invited to, ensuring efficient project management within those designated areas.

In summary, while both Admins and Managers play vital roles within the system, Admins have broader access and administrative capabilities across all workspaces, including user, billing, and developers. On the other hand, Managers have more limited access. They are focused on managing tasks within the specific workspaces they have been invited to, without administrative privileges outside those designated areas.

🤔 How will this update enhance your usage?

• Improved collaboration
• Streamlined operations  
• Authority to manage users, workspaces, and tasks

IG Reels Thumbnail upload is now supported in Publish

What’s new?

You can now upload custom thumbnails for IG Reels in Publish. Gone are the days of only selecting frames from the video; now, you have the freedom to upload your own files.

🤔 How can this update benefit you?

• Enhanced experience in IG Reels publishing  
• Custom thumbnail control and customization

Plan your stories ahead: Introducing Facebook story scheduling

What’s new?

Now, you can publish and schedule your Facebook stories directly from the platform. Plus, you have the bonus option to share Instagram and Facebook stories simultaneously by selecting the appropriate pages.

🤔 Curious about the perks of this enhancement?

• Streamlined Facebook management
• Enabled direct Facebook stories scheduling 
• Greater control and convenience

Introducing expanded video size options for X (Twitter)

What’s new?

X (Twitter) now enables seamless video publishing and scheduling with support for sizes up to 4096x4096, marking a substantial enhancement from the prior 1280x1024 constraint.

🤔 What are the benefits of this update?

• Sharper and clearer videos, ensuring your content stands out and captures attention more effectively on X (Twitter).

Sagatise and their Sociality.io experience 🤝

In the world of sports marketing in Türkiye, a unique agency places sports at the very core of its mission, Sagatise! Sagatise adopts a comprehensive 360-degree approach to managing every aspect of its client operations, ranging from strategic planning to creating a club's bible. 

Faruk is one of the oldest and, hopefully, one of the happiest clients of Sociality.io. “The data we gather from Sociality.io enables us to be more strategic with our customers, giving us a defensive edge because marketing and advertising are all about defending your strategies, and data is crucial in that regard,” he observes.

We thank Faruk and his team for choosing Sociality.io as their trusted partner and for taking the time to have this conversation with us!

You can read the full case study here. 🙌

• General: Our latest system and mobile updates are in full swing, delivering an enhanced experience across all platforms.
• Engage: We've squashed the bugs causing user selection problems on the Assign, Star, and Internal Notes features.
• Left navigation bar - Notifications: We heard you loud and clear! Users couldn't see the notification icon for brands for a while, but we're happy to share that this issue has been fixed.
• Competitors: We’ve fixed the issue where the date range on exported files was wrong and didn’t match what was selected on the platform.
• Analytics: Due to a bug on Facebook's side, the number of page likes data was unavailable for a while. But don’t worry, the platform has fixed it!
• Publish: We've resolved the issue that caused errors when TikTok videos were published through the platform.

We're just a click away! Need a hand? Reach out anytime to our stellar support team at 👉 support@sociality.io 💌

Hey there folks 👋

Let me start with a quick question: Why did the back-end developer refuse to play hide and seek? Because he always preferred to stay behind the scenes, handling the database!

I'm Oktay, and for once, I didn't want to remain behind the scenes. So, here I am, stepping into the spotlight to present you with the latest updates and improvements we've made to Sociality.io in April.

Here is our summary of Beyond Beta April 2024! 

Engage seamlessly: Use DMs to reply to X comments 💌

👀 What’s new?

From now on, not only can you monitor X (formerly Twitter) comments, but you can also reply to them via DMs with just one click. It's as simple as clicking the 'Send direct message' icon on the comment you wish to respond to. From there, a pop-up will appear where you can craft your message and engage effortlessly in private conversation with your audience.

🤔 What advantages does this update bring?

Reply to X comments via DMs signifies the convenience of fostering meaningful interactions with your audience. You can respond to comments by utilizing direct messages, nurturing a deeper connection, and promoting engagement on your platform. This feature streamlines communication, making it easier to connect with your audience in a more personal and direct manner.

Introducing our fresh Billing page design 🎨

👀 What’s new?

We're happy to share some subtle yet impactful design touches to our Billing page design. With these modern and fresh touches, navigating your billing information is now more intuitive and visually appealing, providing you with a clearer and more user-friendly interface.

New design: Users page ✨

👀 What’s new?

While mastering the art of managing your social media presence with ease is undeniably important, it's equally critical to ensure seamless coordination within your team. At Sociality.io, we understand this importance and wholeheartedly endorse it. That's why we've placed a strong emphasis on enhancing the design and functionality of the Users page under the Team menu on your Settings page.

🤔 What benefits can you expect from this update?

This update empowers you to effortlessly add new teammates, manage permissions, update roles, and more, all within a newly designed, intuitive interface. Our goal is to make team collaboration as smooth and efficient as possible, enabling you to focus on what matters most: growing your brand and engaging your audience.

The exportable conversations limit expanded to 10,000 in the Engage and Listen 🚀 

👀 What’s new?

We recently upgraded the limit of the exportable conversation, increasing it from 7,500 to 10,000 across two key features: Engage - Bulk Actions and Listen - Mentions. This enhancement means you can now analyze and manage an even larger volume of conversations, providing you with deeper insights and more opportunities to engage meaningfully with your audience across various social media platforms. 

🤔 What benefits can you expect from this update?

🕒 Efficiency: Save time and effort by monitoring a larger volume of data in one go.

📊 Enhanced insights: Gain a deeper understanding of audience sentiments, trends, and preferences.

🕵️‍♂️ Improved monitoring: Keep track of brand mentions, relevant conversations, and industry developments more effectively.

📈 Data-driven strategy: Make informed decisions based on a comprehensive analysis of social media conversations.

Blockwiz and their Sociality.io experience 🤝

Blockwiz, a crypto marketing agency, originated in Toronto in 2018 and has since evolved into a global operation; it specializes in meeting the unique needs of Web3 brands in the blockchain and crypto space.

We had a great meeting with Ashmat Khan, Brand Manager of Blockwiz, to witness how they are leveraging Sociality.io while managing their social.

“Unlike other tools that often bombard users with frustrating pop-ups, Sociality.io offers a clean interface with no interruptions. I appreciate an interface that is free from unnecessary distractions,“ she smiles.

You can read the full case study here. 🙌

• General: Overall system and mobile updates successfully implemented.
• Listen: Good news! The issue with report exports on the Listen module has been resolved.
• Competitors: The missing data error affecting some Instagram competitor accounts has been resolved.
• Publish: The issue with duplicate media errors when publishing Instagram Carousels has been successfully resolved
• 2FA activation: Security first! We’ve resolved the issues with 2FA activation and QR code problems on the platform. You can now enjoy enhanced security without any hiccups.
• Engage: The temporary issue affecting Twitter DMs has been resolved. You can now manage your DMs without any disruptions

We’re always here to help! Feel free to contact us at any time 👉 support@sociality.io 💌

Hey there folks 👋

This month, I'm here to share with you a recap of our journey at Sociality.io throughout March. As I reflected on the past month, one word resonated deeply with me and our beloved company: "kaizen." Derived from Japanese, kaizen embodies the philosophy of continuous improvement and positive change. It perfectly encapsulates the essence of our experiences, both individually and as a collective.

Navigating change isn't always easy—it can be challenging and exhausting. However, with support and care, it becomes manageable! My hope is that you, too, can discover your own "kaizen" era, surrounded by individuals who uplift and empower you. May you find strength and inspiration in the company of those who stand by you, no matter what challenges arise.

Here is our summary of Beyond Beta March 2024! 

Weekly Webinars: Wednesdays, 2 PM (GMT+0) 🙌

Join us for an enriching experience and get your questions answered in our friendly webinar series! Held every Wednesday at 2 PM (GMT+0), these sessions are designed to make learning enjoyable and interactive. Come be a part of our welcoming community as we explore interesting topics together and foster meaningful connections. We can't wait to see you there! ♥️

Save your spot!

🎨 Enhancements to Notifications and Security pages

We've redesigned our Notifications and Security pages across the platform, ensuring a seamless experience. This update streamlines your workflow, freeing you from unnecessary details so you can focus on maximizing your social media management efforts with ease and efficiency. 

Like your mentioned media on LinkedIn through Sociality.io 👍

Kollektif and their Sociality.io experience 🤝

As one of Sociality.io's earliest clients, Kollektif Agency and Sercan have explored various social media management tools. According to Sercan, “For years, we've been happily using your tool for its practicality in content management, reporting, competitor analysis, and more. Your team's efficiency and promptness are praiseworthy. Any new updates or features on social media platforms are seamlessly integrated into Sociality.io and promptly shared with us.”

We extend our heartfelt thanks to Kollektif Agency and Sercan for their trust and collaboration. We value the partnership we've built, and we look forward to continuing to provide innovative solutions that contribute to your success in the dynamic world of digital communication. ♥️

You can read the full case study here. 🙌

We got new badges from G2! 🏆 

We’re proud to share that we’ve earned the 2024 Winter badges from G2. 🎉

Our team has diligently crafted powerful and intuitive social media management software to deliver exceptional results for our valued customers. It's rewarding to see our dedication acknowledged with these badges and more.

Let’s keep up the great work! ♥️

• General: Overall system and mobile updates successfully implemented.
• Publish - Instagram: We've resolved issues with certain file formats that were previously problematic for Instagram publishing. Our enhanced file format controls ensure smoother publishing processes moving forward.
• Listen and Engage: Oh, sorry, we dropped our navigation bar into your exported reports. 🥲We've addressed the issue where users were encountering the navbar on exported Listen and Engage reports.
• Analytics - Instagram: Our bad! We've corrected the issue with miscalculated engagement metrics for Reels. 
• Analytics - Facebook: Goodbye, old friend. We've removed deprecated Facebook metrics to ensure accuracy and relevance in our reporting.
• Notifications page: We've addressed the scrolling and selection-saving issues on the Notifications page, ensuring a smoother user experience.

Need anything? Feel free to contact us at any time 👉 support@sociality.io 💌

Hello everyone 👋

Did you know that March 3–9, 2024, is Words Matter Week? 

Having served as the Co-founder of Sociality.io for many years, I've learned firsthand the power of words. Our journey has taught us that it's not just about building top-notch products for our amazing customers; it's also about choosing our words wisely. Words do matter. 

Today, I'm excited to share an overview of our February communication, covering your questions, areas for improvement, and more!

Here is our summary of Beyond Beta February 2024! 

Introducing a fresh navigation interface for Sociality.io 🎨

We've redesigned and refined the navigation bar to enhance your journey through the platform. Seamlessly crafted, this update brings unparalleled ease and efficiency to your workflow. Say goodbye to clutter and hello to intuitive navigation, empowering you to explore every feature and module effortlessly. ✨

Let's embark on exciting updates together:

• Switching between brands has never been smoother.
• Enhanced social inbox for streamlined engagement management.
• Effortlessly track expired tokens with precision.
• Monitor social listening limits effortlessly.
• Easily switch between multiple teams with a simple toggle.
• Seamless access to our Support for all your needs

Have you seen our updated Help Center Pages?

At Sociality.io, we're dedicated to ensuring your problem-solving experience is effortless. That's why we consistently enhance our Help Center, providing the information you receive is always up-to-date and at its best. In our latest update, we didn't just update articles; we completely reorganized the structure for seamless navigation. Finding answers to your questions is now a breeze. Explore our newly reorganized Help Center and enjoy the simplicity!

Unlock your creativity: All aspect ratios are now supported for Instagram Reels

Previously, you were able to publish Reels with a strict 9:16 aspect ratio, limiting your creative freedom while managing your Instagram presence. However, we're thrilled to share that we've broken down those barriers! Now, all aspect ratios are fully supported, empowering you to unleash your creativity like never before. Whether it's a widescreen landscape, a square frame, or anything in between, you can now craft and share Reels in the format that best suits your vision. Embrace the freedom to express yourself uniquely and captivate your audience with a diverse range of content formats!

Expanded export capability for bulk actions in Engage module

Good news for users of the Engage module! We're thrilled to announce the expansion of our export capability for bulk actions. With this update, you can now export up to 10,000 conversations in XLS format, a significant increase from the previous limit of 5,000. This enhancement empowers you to manage your data more efficiently and analyze it with greater depth. Take advantage of this improved functionality to streamline your workflow and make the most out of your Engage experience.

adesso and their Sociality.io experience 

We recently held a highly productive meeting with Eylül Türkyılmaz, Digital Media Specialist at adesso—a dynamic IT consultancy firm that has been at the forefront of technology innovation for a decade in Türkiye and 25 years in Germany.

She reflects, “In previous companies I worked for, there were years I’ve done everything manually. I know how incredibly time-consuming it is. The transition to Sociality.io has been transformative. I can truly complete a report in just half an hour. I no longer feel the dread of reporting time. Sociality.io helped a lot with it.”

It was a great pleasure to chat with Eylül and get to know her more. Thank you, Eylül for your time!

You can read the full case study here. 🙌

• General: Overall system and mobile updates successfully implemented.
• YouTube: We've successfully addressed the issue leading to the frequent expiration of YouTube access tokens, ensuring smoother access for users.
• Facebook and Instagram: We fixed the timezone issue on Facebook, and Instagram reports for the online followers graph.
• LinkedIn: We've fixed a bug that was preventing LinkedIn company pages from receiving mentioned posts in the Engage module.
• 2FA: We've resolved the login errors encountered with 2FA authentication on the platform.
• Engage: We've resolved technical issues affecting the accuracy of notifications in the Engage module, ensuring that unread and assigned conversations are now accurately represented.

Need assistance? Feel free to reach out to us at support@sociality.io 💌

Hello everyone 👋

Is there anything more satisfying than a clear desk? As a designer, I can confirm that a clean and organized workspace is like a breath of fresh air, sparking new ideas and creativity. ✨

National Clean Your Desk Day is the perfect opportunity to kickstart a productive year by giving your workspace the makeover it truly deserves. It's a day to ensure that you begin the new year with a clear mind and an organized, clutter-free desk. We kick-started our day by organizing our desks, setting the stage for laser-focused efforts to enhance Sociality.io. Our goal is to make social media management a breeze for you. 🙌

Here is our summary of Beyond Beta January 2024! 

Introducing LinkedIn document publishing via Sociality.io! 🙌

We are excited to announce that you can now seamlessly publish your LinkedIn posts of the document type directly through Sociality.io. Let’s dive into the specifics and provide you with all the details! ✨

What is a LinkedIn document type?

LinkedIn Document is a versatile format that lets you share PDFs in your feed posts. This lets viewers preview and open the document directly and easily. It offers a seamless and convenient way to share important content with your network.

When sharing LinkedIn documents via Sociality.io, what criteria should be considered?

As demonstrated in the visual, you have the option to share your LinkedIn documents with their details limited to a maximum capacity:

TikTok publishing enhancements: Power to Delete, Edit, and Reject posts before they go live

Several months back, we introduced the TikTok integration to our Publish module. Today, we're thrilled to announce that we're expanding your experience with a host of new functionalities. Here's what you can now achieve with these enhanced features with different status of your TikTok content status:

• TikTok post created but not approved yet

When you've crafted a TikTok post through Sociality.io that awaits approval, you have several options at your disposal: Edit, Delete, or Approve.

• TikTok post scheduled with approval

After successfully creating a TikTok post via Sociality.io and receiving approval, you retain the ability to: Edit, Delete, or Reject Approval

• TikTok post published

If a TikTok post has been published, deletion via Sociality.io is not possible due to restrictions within the TikTok API. Your only available action is to 'Go to URL' to view the content on the native platform.

No more unwanted engagement: Block user option is here for Facebook 🛑

In our ongoing effort to provide you with a safe and enjoyable social experience, we've introduced a highly requested feature: The ability to block users directly from the Engage module for Facebook.

With the new block user option, you can now take control of your social media engagement experience by preventing specific users from interacting with you on the Engage module. Simply navigate to the user's profile on the Engage module, click on the "Block" button, and voila! You'll no longer receive messages, comments, or visitor posts from that user.

Introducing local and global page names for Facebook in Publish, Engage, Analytics modules 🌍

We are thrilled to introduce a significant enhancement to our platform: local-global page names for Facebook, now seamlessly integrated across Publish, Engage, and Analytics. This enhancement comes in direct response to the challenges many face when managing both local and global brands on social media platforms, particularly Facebook.

By implementing local-global page names, you can now easily differentiate between pages associated with specific regions or markets and those representing your global brand presence. This distinction not only simplifies navigation but also enhances your ability to manage and analyze your social media activities effectively.

Kuveyt Türk and their Sociality.io experience ✨

We recently held a highly productive meeting with Gülsüm Gökpınar, Senior Corporate Communications Supervisor at Kuveyt Türk—a leading company offering a diverse range of financial products and services.

She mentions that “Manual reporting was a real headache. When we talk about how digital we've become, Sociality.io has brought a significant digital touch. Our relationship with audit units has significantly improved, making it a smoother process.”

A heartfelt shout-out to Gülsüm for her generous time and kindness in sharing her valuable insights with us! ♥️

You can read the full case study here. 🙌

Don't miss any special occasions for celebration on social media in 2024 🥳

We’ve updated our Social Media Holiday Calendar! 

Stay ahead of the social media game in 2024 by making the most of our meticulously curated and updated social media calendar! 🗓️ Our comprehensive calendar is your go-to resource for planning and maximizing engagement throughout the year. Stay connected, stay relevant, and celebrate every moment that resonates with your audience. Let the calendar be your guide to creating compelling content and fostering meaningful connections in the dynamic world of social media! 🌐

• General: Overall system and mobile updates accomplished.
• Analytics - TikTok: We successfully addressed an issue related to TikTok video view counts and resolved number formatting challenges within our Analytics platform.
• Publish - TikTok: We have fixed the TikTok publishing issue, which has been causing posts to remain stuck in the 'publishing' status.
• Competitors: We had an issue in the Competitor Analysis module where some competitors' posts appeared to be deleted on the platform. We promptly resolved this issue.
• Engage - Team performance reports: Detected some missing metrics in the team performance reports within the Engage module. To resolve this issue, we've enhanced our process, ensuring uninterrupted measurement of your team's performance.
• Competitors: Addressed and resolved the issue with missing Interaction and Post types charts in competitor analysis. Enjoy keeping an eye on your competitors!

Need assistance? Feel free to reach out to us at support@sociality.io 💌

2023 Wrapped is here for Sociality.io! ♥️

Here's our exciting summary of our remarkable achievements in 2023 at Sociality.io! Get ready to dive into the impressive array of innovative solutions and groundbreaking advancements we've accomplished throughout the year. From streamlined workflow features to powerful analytics tools, we've left no stone unturned in our mission to empower you with the best social media management experience possible. 🙌

We appreciate your choice of Sociality.io and for being a part of our journey. Here's to many more exciting years ahead. Cheers! 🥂

API management screens launched

In 2023, we introduced the Sociality.io API, a powerful tool that connects different software systems, making it easier to manage processes. With the Sociality.io API, you were able to automate your social media workflows by integrating real-time social media data into your internal tools and workflows. We hope you enjoyed easily managing your API keys in one place through our integrated API management screens. 🚀 

TikTok has joined the party, bringing the celebration to a whole new level 🥳

Undoubtedly, the integration of TikTok into our all-in-one social media management solution was an outstanding achievement in 2023. Recognizing the long-awaited demand for TikTok, we were thrilled to announce its inclusion. With seamless integration across our Publish, Engage, and Analytics modules, you gain the power to effortlessly schedule TikTok content, manage comments in a unified inbox, and access a comprehensive suite of TikTok analytics.

Significant improvements that are worth mentioning for Instagram 🙌

In 2023, we embarked on a year-long journey of integrating new features and significantly improving Instagram management via Sociality.io. We focused on enhancing your experience throughout the year by introducing various updates. Two of the biggest highlights were the seamless integration of IG Story direct publishing and IG Reels publishing with Sociality.io, allowing you to effortlessly share your content directly from the platform. This not only boosts convenience but also streamlines the content creation process.

More to come! Facebook Reels for Publishing and Analytics

We made sure not to overlook Facebook last year. We introduced a whole new dimension of content sharing by seamlessly integrating Facebook Reels with the Sociality.io Publish module. Furthermore, we leveraged the power of insights through the enhanced Analytics module of Sociality.io, incorporating Facebook Reels metrics. Our aim was to provide you with a seamless experience of tracking, analyzing, and optimizing your FB Reels performance. We hope that this enhanced functionality proves to be valuable for you.

YouTube Shorts, a rising star, was truly shining 💫

Throughout the year, we made significant strides in enhancing the YouTube Shorts experience. In February, we successfully integrated the Analytics module, empowering you to easily view and analyze your reports alongside your video content. Building on this momentum, in October, we further expanded functionality by integrating YouTube Shorts into the Publish module. This seamless integration offers a straightforward approach to managing your YouTube Shorts, including adding descriptions, uploading videos, and defining upload times. With these advancements, we continue to prioritize delivering a seamless and comprehensive platform for your creative endeavors. 🙃

Connecting your pages got easier

We said goodbye to the previous method of adding pages to Sociality.io. It was our pleasure to present you with a colorful and intuitive design, making page addition a breeze in 2023. So, we introduced a brand-new experience that was more functional, vibrant, and user-friendly. With streamlined navigation and enhanced features, you now have the power to add pages to Sociality.io in mere seconds.

Competitor page addition modal is improved

We have streamlined the process of adding competitor pages to Sociality.io, making it quicker and easier than ever before. With enhanced functionality and simplified navigation, you can now add your competitor pages within seconds, greatly improving the efficiency and enjoyment of tracking your social media competitors.

Refreshing your access tokens just got easier

Ensuring your security remained our utmost priority throughout 2023, and it will continue to be so indefinitely.

We understand that the process of accessing your token can sometimes be a bit frustrating. That's why we have taken the initiative to revamp our access token refresh modal. With this update, we have made it clearer, more straightforward, and even more user-friendly than before. Our aim is to provide you with a seamless and hassle-free experience when it comes to managing your access credentials. 

Reflecting on our journey has been an incredibly fulfilling experience. 🥺 We are grateful for your support as we strive to achieve our goals. Looking ahead, we are excited about the countless opportunities and milestones that lie ahead of us. Here's to many more years of growth, success, and making a positive impact together! 💖

Mastering social media management is a piece of cake with Sociality.io Analytics, and now, we've elevated this experience with cutting-edge Instagram metrics exclusively for your Instagram reports. In a nutshell, to enhance your data-driven analysis of your Instagram strategy, we've introduced a host of new graphs, metrics, and charts.

Let's explore each new Instagram metrics individually for a comprehensive understanding:

Postcard: ‘Shares’ and ‘Follows’ metrics added

Just a heads up, though, due to a decision by Instagram, these metrics are currently not available for 'Carousels’. 🥲

Engagement types: ‘Shares’ metric is added

Unlock powerful insights with the new 'Shares' metric in our Engagement types graphs for Instagram reports. Monitoring shares helps you understand how your content is resonating and spreading organically. Use these insights to refine your Instagram management strategy, boost engagement, and elevate brand visibility on Instagram.

New graphs: Demographics, Countries, and Cities covering both reached and engaged audiences

Another good news is that you can now gain insights into the demographics, countries, and cities of your reached and engaged audience, expanding beyond just followers! This enriched data provides a deeper understanding for crafting more targeted content and engagement strategies, enabling you to enhance your overall Instagram strategy and boost engagement.

Fine-tune the nuances:

• Explore the ‘Followers’ section for a comprehensive breakdown of today's follower base, including demographics, countries, and cities.
  
  

• The 'Reached and Engaged Audience' section unveils a snapshot of the activities over the last 90 days.

How can this data be effectively utilized?

Understanding your audience is not just about numbers; it's about unlocking actionable insights that can transform your social media strategy. Here are small tips to empower connections with your audience by using our new metrics:

🎯 Optimize ad targeting: Use insights to refine your ad targeting strategy. If a different age group, gender, or location engages more, adjust your targeting to reach the most receptive audience.

✂️ Tailor content to audience preferences: Identify content preferences based on engagement patterns and customize your content to resonate with what your audience enjoys.

🙌 Stay agile and adaptive: Social media trends evolve, and so does your audience. Use real-time data to adapt your strategy quickly, staying ahead of the curve in a dynamic social landscape.

Tis the season! Christmas is just around the corner ✨

As we close the chapter on another year marked by both joys and challenges, we stand at the brink of anticipation for the journey ahead. Grateful for the lessons learned and memories made, we eagerly embrace the promise of a new year—a canvas for our dreams. 

Wishing you and your loved ones happy and amazing years ahead. Here's to the beauty of new beginnings and the endless possibilities awaiting us in the journey ahead. 🤎

Here is our summary of Beyond Beta November 2023! 

TatilBudur and their Sociality.io experience ✨

We had a great meeting with Elif Kaya, Brand Manager at TatilBudur, a company that has been facilitating memorable vacation experiences for over 26 years.

“Our partnerships with various agencies and the use of tools like Sociality.io have truly boosted our marketing department, leading to tangible enhancements in our brand's reputation,” she notes. They work on our platform for social media message and comment moderation through our Engage module, Analytics and Competitor Analysis.

Sociality.io's partnership with TatilBudur has enabled Yağmur and her team to streamline and enhance their moderation efforts, reducing the need for additional manpower. We thank Yağmur for the time and for sharing.

You can read the full case study here. 🙌

Refreshing your access tokens just got a whole lot easier!

Let's kick off by shedding light on what an 'Access Token' means in Sociality.io. 🙌

"Since Sociality.io does not ask you for any password or credential, all transactions on your pages are done with the assurance of the channels and the access keys you provide to us.” 

So, occasionally, a pop-up window asks you to refresh the access token because the access has expired. You can find details about this expiration here ✨ We understand this process can be a bit frustrating. However, it's a standard security practice implemented to safeguard your accounts. That's why we've revamped our access token refresh modal – it's now clearer, more straightforward, and user-friendly.

Need more information? Check out our article on 'How can I refresh my access tokens?' for detailed guidance.

Enhanced Analytics: Introducing navigation metrics for IG Stories

At Sociality.io, we recognize the pivotal role IG Stories play in effective social media management on Instagram. As part of our commitment to continual improvement, we are excited to announce our latest enhancements during Beyond Beta November – adding comprehensive navigation metrics to the IG Stories Analytics module. Now, you can dive deeper into the performance of your stories by monitoring key actions, including total interactions, tap forwards, swipe forwards, tap backs, and tap exits.

It's important to note that while these metrics offer valuable insights, they do not encompass data related to advertisements. We believe you can make more informed, data-driven decisions to refine and elevate your IG Story strategy. Explore the new metrics, refine your approach, and navigate towards even greater success with your Instagram Stories. Here's to making every story count!

Experience the speed: Swift and seamless conversation assignments

We're happy to mention that our Engage module has been turbocharged for faster and smoother conversation assignments. Say goodbye to time-consuming individual assignments – with just a few clicks, you can delegate ownership across various messages, making the entire process swift and efficient. The enhanced Engage module is designed to make your communication processes more streamlined and productive, ensuring quick response times and efficient task management.

Upgrade your engagement strategy, boost team collaboration, and experience the ease of managing conversations with our enhanced Engage module.

Introducing a fresh design and enhanced experience for the Competitors module

We've simplified the competitor report creation process for a smoother user experience. Now, you can select the social platform first, streamlining the process. Afterward, select the specific competitor pages you've added. No more navigating through a lengthy list of competitors from different networks.

Enjoy the streamlined design and improved functionality in the Competitors module. Creating reports has never been this simple! Explore the enhanced features and embrace the ease of selecting your preferences seamlessly.

• General: We’ve improved system and mobile performance and functionality, enhancing overall user experience.
• General - Page connecting: We've addressed an issue where page counts were inaccurately calculated in the new page connection modal. This issue has been fixed.
• Engage: The file uploading error in the Engage module has been successfully resolved. It's all smooth sailing now!
• Analytics - LinkedIn: We've outsmarted the glitches in exported LinkedIn reports. Problem solved, reports are now as smooth as a penguin sliding on ice. 
• Engage - Instagram: We spotted a tiny bug in Instagram DMs – replies were playing hide-and-seek in the module after sending. Good news: We caught the bug and fixed it. Now, your replies won't be pulling disappearing acts.
• Analytics - Facebook: We faced a hiccup with Facebook reports due to Meta API changes, but fear not – we swiftly fixed it on the same day!

Anything else? Reach out to us: support@sociality.io 💌 

Attention please: This is not a Black Friday or any other discount message :)

For those of us immersed in the world of social media, the dual role of creating and consuming Black Friday campaigns can be quite a challenge. It's undeniably exhausting! But can you imagine navigating this process without the support of Sociality.io? It's a thought best left unexplored.

In a nutshell, this message isn't about discounts but rather a reminder of our ongoing dedication to simplifying and improving your social media experience.

Here is our summary of Beyond Beta October 2023! 

Koçtaş and their Sociality.io experience ✨

We had a great meeting with Yağmur Dörtbölük, Social Media Specialist at Koçtaş, The #1 home improvement retailer in Türkiye.

A company driven by data, Koçtaş relies on Sociality.io to present precise, accurate, and timely insights during crucial meetings. She highlights that “Thanks to Sociality.io, presenting essential data in meetings has become a piece of cake.”

Sociality.io's partnership with Koçtaş has empowered Yağmur and her team to enhance their social media management, ensuring top-notch performance and the continued growth of their online presence. We would like to thank Yağmur for the time you’ve spared us, and we wish you luck in your future career!

You can read the full case study here. 🙌

Introducing YouTube Shorts publishing with Sociality.io 😎

As you may recall from our previous Beyond Beta updates, we've already integrated YouTube Shorts for Analytics. Now, we're thrilled to announce that YouTube Shorts is also available within the Sociality.io Publish module. 🥳 To get started, simply navigate to YouTube within the Publish module and select 'Shorts' from the available types. The process remains the same, including adding a description, uploading your video, and defining the upload time. 🙌

In case you need it, YouTube Shorts is a short-form video platform created by YouTube, allowing users to create and share videos of up to 60 seconds in length. It is designed for quick, engaging content and has gained popularity for its format, similar to TikTok.

Connect your competitor pages like never before 🚀

We are pleased to introduce a brand-new experience that is not only more functional but also radiates vibrancy and user-friendliness. We’ve enhanced the process of adding competitor pages to Sociality.io. Say goodbye to the old ways as we present you with a colorful and intuitive design, making competitor page addition a breeze. 🙌 With improved functionality and simplified navigation, you can add your competitor pages to Sociality.io in seconds, greatly enhancing the efficiency and enjoyment of your social media competitor tracking.

Introducing enhanced previews, now available in the Publish module

At Sociality.io, we value and prioritize your user experience. ♥️ That's why we've taken significant steps to enhance your journey within the Publish module. With these updates, you'll have the ability to preview your posts with the utmost accuracy, providing you with a clear representation of how they will appear once published on their respective native platforms. 

👉 This enhancement covers various post types, including Instagram Stories and Reels, Facebook Reels, YouTube Shorts, and TikTok Videos. 

We are deeply committed to ensuring that your social media management experience is not only seamless and efficient but also tailored to meet your specific needs and expectations. We sincerely hope that these improvements serve as valuable tools to support your goals. 🙌

• General: We have substantially improved system performance and functionality, enhancing overall efficiency and user experience.
• Publish - Facebook: We've fixed the misleading Facebook post links. Our published Facebook posts are now correctly directing users to the respective Facebook posts.
• Publish - LinkedIn: Resolved the API-related issues causing video-type posts to be shared without the accompanying video files.
• Facebook & Instagram: The issues related to page connecting and token refreshing for Facebook and Instagram accounts have been fixed.
• TikTok - Engage: The issue of incorrectly positioned TikTok comments has been resolved. No more 'commentary' on that!
• TikTok - Publish: We've added the much-needed 'delete button' for FB Reels. However, you still cannot delete Reels on our platform after publishing due to API restrictions. But rest assured, you can delete Reels before publishing.
• Listen: We've fixed the issues with clickable links in Listen alerts. Previously, the 'See more' buttons were not hyperlinked, preventing you from accessing the module directly from the email. This problem has now been resolved, you can now see more! :)

Anything else? Simply contact us: support@sociality.io 💌   

The day has finally arrived! We’ve been closely monitoring TikTok's latest developments, and our dedicated team has worked tirelessly to integrate these cutting-edge features into our platform swiftly. Now, it is time to enjoy the benefits of this seamless integration. 🙌

Let’s explore what’s new together! ⤵️

🚀 Automate TikTok video planning and scheduling

Highlights at what's fresh:

• A simple and intuitive content calendar
• Collaborative workflow with multilevel user roles
• Internal notes, approval workflows, and team logs

💬 Effortlessly keep up with TikTok video comments

Take control of your TikTok video comments. Our platform allows you to efficiently manage and engage with your audience's organic comments, enhancing your brand's presence on TikTok.

Highlights at what's fresh:

• Simplify TikTok comment management with our streamlined single-dashboard solution, equipped with the following features:

  • Instantly reply to TikTok comments
  • Effortlessly hide unwanted comments
  • Express appreciation by liking comments
  • Maintain control by deleting your own comments
    
    

• Customize your engagement activities with inbox features. Filter, sort, and search TikTok comments.

• Enjoy the ease of managing TikTok comments with conversation activities.
  

  • Assign a conversation to a team member or a specific department to ensure customer inquiries or complaints are addressed promptly and effectively.
  • Link conversations to related content or issues to provide context and make tracking and managing associated conversations within your social media team easier.
  • Starring comments can help prioritize it for follow-up or ensure it receives the necessary attention.
  • Closing a conversation can help keep you organized and prevent duplicate or unnecessary follow-ups in your social inbox.

📈 Reveal the power of your data with TikTok analytics

Unlock hidden opportunities from your TikTok metrics via the comprehensive dashboard. Effortlessly monitor, track, and compare your TikTok data, all while enjoying intelligent content insights through presentation-ready TikTok analytics reports.

Highlights at what's fresh:

• Listen to the TikTok data that speaks to you. Monitor and compare your profile's overall performance with “Summary” cards.

• Get a holistic overview of your TikTok audience with “Audience insights.”

  • Unlock the power of your Followers graph to gain a comprehensive understanding of your TikTok follower count changes over time.
    
  • Understand your TikTok follower’s profile with Gender and Country distribution graphs to shape your content strategy accordingly.
    
    

•  Data excellence roadmap with “Page and Post insights.”

  • Utilize the insights gathered from the “Reach and views from new videos” graph to make informed, data-driven decisions, giving you the insights you need to craft your next video content strategy with precision and wisdom.
    
    
  • Gain a comprehensive view of your TikTok video performance with the “Engagement from all videos” graph.
    
    
  • Exploring the insights behind the sources of your view and impression sources is now a breeze. Providing you with a comprehensive understanding of how your content is being discovered and engaged with “Viewer countries” and “Impression sources” data.
    
    
  • Dive deeper into individual post performance with enhanced Postcards.
    
    

If you have any questions or need assistance, please don't hesitate to contact us. We hope you enjoy the new integration on TikTok! ♥️