Get ready for some new amazing stuff! We are happy to announce our new toys below and please feel free to share your feedbacks:

• NEW ENGAGE FEATURES: We have completed amazing improvements to make your page moderation process easier. Now you have a smoother experience on your daily routine.

  1. Now when you reply any conversation, reloading process of the page is not necessary and you will see your reply much faster.
  2. Actions such as like, hide, delete etc. on conversations are also faster now.
  3. You can see message previews on the left list.
  4. With a new keyboard shortcuts, you can increase your speed on replying. To experience this feature, you can use ALT+ENTER / CMD+ENTER to send your reply and ALT+SHIFT+ENTER / CMD+SHIFT+ENTER to reply and archieve the conversation.
  

• NEW TWITTER POST TYPE - GIF: To easier your publishing process, we have updated our Twitter GIF publishing process and you can select this type on your Compose screen.

• EXCLUDE POST CARDS: Sometimes if your pages publish a lot of posts, it increases your export time on your reports since there are a lot of detailed post cards. Now to reduce this time, you can exclude post cards from your reports by your request.

• GRANT LOGIN ACCESS: We always care about your privacy and work on to increase your control on your own data. For this, we have limited login access for 72 hours and it will be disable even if you forget to disable it.

Best,
Sociality.io Team

Beside all bugfixes, we are also aware of several issues to increase our customers’ satisfaction with our tool. You can see our latest improvements below:

• We have updated our social media holidays calendar for 2020 and published it for all of our users. You can enable this feature on the calendar you have in the Publish module.

• To make it easier your page moderation process, we have just added preview of user messages on in our Engage module.

• Now you can see all formulas for engagement rate of your posts.

• "Average View Duration" and "Completion Rate" metrics are now available for your YouTube videos.

• New access token update process is live! You can easily update your access tokens with the button on your Settings page.

Best,
Sociality.io Team

Hey everyone!

As your business grow, we are also working hard to improve your Sociality.io experience and our team pleased to announce fixed issues in the last month.

• Continued optimizing overall system performance.
• Bug on sender-receiver orders in the Engage module is now solved.
• Problems on post cards with lower resolution computers is now fixed.
• In the Listen module, we have fixed issues on multiple selection and processing of mentions.
• Also we have solved several issues on conversation activities exports.

We will keep you updated with pleasing news!

Best,
Sociality.io Team

Get ready for some new amazing stuff! We are happy to announce our new toys below and please feel free to share your feedbacks:

• NEW HELP REQUEST FORM: We always listen your feedback and trying to provide best solutions as soon as possible. So to improve our service, we have just created a smart help request form to make it easier and faster for you to send your requests, questions and feedback. You can always find the form here: https://app.sociality.io/help-request

• NEW TERMS AND AGREEMENT PROCESS: We have continued our work on user privacy and transparency and our new terms agreement process is live. Now you can see your rights and terms in the beginning of your Sociality.io journey with very detailed explanations.

Best,
Sociality.io Team

Beside all bugfixes, we are also aware of several issues to increase our customers’ satisfaction with our tool. You can see our latest improvements below:

• We have increased the number of tracking your historical Instagram Promoted Posts by %25 and you can see details about your latest 65 Instagram Promoted Posts comments on Sociality.io!
• Our integration with Facebook is always up and fresh, so we have just updated our platform with the latest Marketing API 4.0.
• Now you can schedule a date for YouTube videos to change their privacy status into Public from Private or Unlisted.

• Supported formats and dimensions for different platforms and post types always confusing! But now we have a clear table for this problem.

Best,
Sociality.io Team

Hey everyone!

As your business grow, we are also working hard to improve your Sociality.io experience and our team pleased to announce fixed issues in the last month.

• Continued optimizing overall system performance.
• Bug on ordering multiple photos on publishing is now solved.
• Problems on "publishing" status on some posts is now fixed.
• Problem with sorting posts on competitor analysis reports is now stable.
• Also we have solved several issues on customization of link type posts on Facebook, Twitter and LinkedIn.

We will keep you updated with pleasing news!

Best,
Sociality.io Team

Get ready for some new amazing stuff! We are happy to announce our new toys below and please feel free to share your feedbacks:

• PAID VIDEO VIEWS FOR INSTAGRAM: You can see number of paid views on your Instagram profiles' reports and on your competitors' aswell! This feature is not available for most of the platforms around the world so we are proud to present it for our customers.

• LINK TYPE FOR TWEETS: Our link type for your Twitter profiles is ready now and you can select link type in the same time with your Facebook, LinkedIn and Twitter accounts!

Best,
Sociality.io Team

Beside all bugfixes, we are also aware of several issues to increase our customers’ satisfaction with our tool. You can see our latest improvements below:

• We completed our updating and improving process of Facebook and Instagram reports and now it's possible to create your reports much faster.
• New Facebook Carousel publishing experience is live.

• Now you can use our updated emoji keyboard on your publishing and moderation processes.

• We were having issues with including replies from page itself in our Conversation Activities reports. Now we have a new process filter to exclude these items.

Best,
Sociality.io Team

Hey everyone!

As your business grow, we are also working hard to improve your Sociality.io experience and our team pleased to announce fixed issues in the last month.

• Continued optimizing overall system performance.
• Bug on exporting reports in pieces is now solved.
• Wrong and missing data on YouTube Engagement Rate is now fixed.
• Link customization problem on Carousel type posts is now stable.
• Also we have solved several issues on our Instagram Promoted Post Detection feature.

We will keep you updated with pleasing news!

Best,
Sociality.io Team

Get ready for some new amazing stuff! We are happy to announce our new toys below and please feel free to share your feedbacks:

• INSTAGRAM CAROUSELS AND MULTIPLE PHOTOS FOR STORIES: You can select a "Carousel" type on the Instagram publishing process and upload up to 10 photos. You can use these photos for both Carousels or Stories but please remember that you will still need our mobile app to complete your publishing.

• TWO-FACTOR AUTHENTICATON: After our integration with Google Authenticator, now you can increase the level of security for your Sociality.io account. Please just see where you can enable it:

• NEW DATE RANGE PICKER: Not a very big deal, but we were lacking on having default date ranges on our picker but now it's updated.

• NEW FAQ PAGE: Fastest way to find your answers is live! You can check http://faq.sociality.io/ for your questions now.

• NEW PRIVACY SECTION: During our GDPR integration, we have just seperated our privacy requests options into an another section to make things easier for you.

Best,
Sociality.io Team