Hi there guys,

I'm here to bring you the latest improvements, good news, and bug fixes this time. We've crafted some great enhancements, and I hope you love them! So, without further delay, here's our Beyond Beta September edition!

Sociality.io Workspace 101 

With the new Workspaces, we’ve introduced several new screens designed to enhance your experience and make Sociality.io even easier to use. Here are some of the key features we've added:

🧠 AI Sentiment Analysis for the Listen and Engage module

AI Sentiment Analysis helps you monitor brand health, optimize engagement strategies, and react quickly to customer emotions, making your social media management more strategic and effective. Here are some of the benefits of AI Sentiment Analysis for Listen and Engage modules:

For the Listen Module:

• Track Brand Sentiment: Monitor whether conversations are positive, negative, or neutral.
• Crisis Management: Detect negative trends early to address issues quickly.
• Audience Insights: Understand reactions to campaigns and trends through sentiment analysis.

For the Engage Module:

• Prioritize Responses: Focus on handling critical messages based on sentiment.
• Personalized Replies: Tailor responses based on customer emotions.
• Efficient Management: Sort and manage messages automatically by sentiment.

How to enable AI sentiment analysis for Listen and Engage modules:

1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.

2. From the left menu, click on ‘Sentiment preferences.'

3. Enable ‘AI analyzer for Listen’ and ‘AI analyzer for Engage’.

4. Congratulations! You did it.

🎨 Icon and color selection for ‘Saved replies’

With the new Workspaces improvements, you can assign icons and colors to your saved replies. This enhancement not only improves your overall experience but also accelerates the process, making it easier to recognize and utilize your replies quickly.

How to assign icons and colors to your saved replies:

1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.

2. From the left menu, click on ‘Saved replies'.

3. Click on the ‘Edit’ icon to assign a custom icon and color to your saved replies.

4. Make your selections from the opening screen.

5. Click on ‘Save changes,’ and you’re all set.

🔒 Workspace members: Enhance privacy and security

Quickly access the names, email addresses, and roles of all members associated with a specific workspace in just seconds, ensuring enhanced privacy and security for your team.

📸 PNG cover photos for Reels videos 

You can now easily upload PNG cover photos specifically designed for your Reels videos, allowing you to enhance the visual appeal and branding of your content.

365 Derece and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Yusuf Eren Yalcin, Founder of 365 Derece, an agency that attributes its progress to constantly asking 'why' - the question that unlocks innovation.

Here are some of the specific highlights Eren shares about their Sociality.io experience:

• User-friendly Listen module for moderation.
• Ability to include clients directly in the workflow through shared dashboards and calendars.
• Faster adaptation than the competitors to new features emerges on core platforms.
• Customer service as a primary differentiator, always provides solutions with the care of a loyal comrade.

We sincerely thank Eren and the 365 Derece team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

• General: We are rolling out updates across both the system and mobile platforms, bringing powerful improvements to enhance your overall experience.
• Listen: Due to indexing issues, some users encountered errors when attempting to list their results. We have resolved this bug to ensure a smoother experience.
• Connecting pages - Instagram: The issues preventing users from connecting their Instagram accounts have been successfully fixed.
• Mobile notifications: Some users experienced issues with receiving mobile notifications, but we're pleased to inform you that this has now been resolved.
• Exported reports: There is no more missing data from exported Excel reports for X and YouTube; this issue is gone now.
• Engage - Team performance: We identified and fixed an issue with date selection, ensuring a smoother experience for tracking team performance.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 support@sociality.io 💌

Happy Classical Music Month folks!

Long time no see, ha…

This September, we’re not just sharing updates but also celebrating Classical Music Month! To get into the spirit, we’ve compiled a list of our team’s favorite classical pieces of music. Here is the list!! These pieces inspire us as we work on delivering the best social media management product for you. We hope you enjoy them too—don’t hesitate to give them a listen!

Now, let’s hit the right note with our Beyond Beta August 2024 summary, featuring all the key insights!

Filli Boya and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Ece Ipek, Social Media Specialist at Filli Boya, a forward-thinking paint company focused on experiencing marketing.

She believes that the transition to Sociality.io brought the following advantages to them:

• Eased their tasks and offered clarity and simplification
• Ensured a more efficient management process 
• Established a framework that elevated their professionalism
• Streamlined their operations by making them more responsive and adaptive to the evolving needs of their audience

We sincerely thank Ece and the Filli Boya team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

PNG format is here: Publish crystal-clear photos on Instagram

The PNG file format is now supported for Instagram photo publishing on the Publish module, giving you more flexibility when sharing high-quality images.

Olá Português 🇵🇹 🇧🇷

The Portuguese language option is now available in the Listen module, allowing you to monitor conversations and track brand mentions in Portuguese, further expanding your social listening capabilities.

• General: Rolling out updates across the system and mobile, enhancing your experience with powerful new features and improvements.
• General - Profile picture: You can now experience a smoother profile picture upload with our updated profile picture upload process.
• Engage - X: We’ve improved the Twitter DM process, addressing previous issues for a smoother experience.
• Listen: Resolved a technical issue that caused some users to miss mentions in the Listen module. Everything is now fixed and running smoothly.
• Connecting pages: The issue preventing you from connecting your pages through the Publish module has been resolved. Everything is working as expected now.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 support@sociality.io 💌

Happy International Cat Day folks 🐱

Did you know we have 9 cats in the Sociality.io family? We share a special bond with these furry friends, making it a joy to celebrate International Cat Day. Whether we're coding, designing, or brainstorming, our cats bring a touch of inspiration and comfort.

Here's our Beyond Beta July 2024 summary, highlighting all the pawsome insights!

It was our pleasure to have and listen to Hamza Sabeh, Social Media Manager at Wetpaint, a full-scale digital marketing agency based in Dubai.

Here are some insights how Sociality.io is helping their journey:

• Key learnings are integrated into client campaigns with our weekly newsletter
• Ability to read between the lines with clean and insightful data
• Notably enhanced their team's workflow with Sociality.io's user-friendly interface
• Strengthened trust with Sociality.io’s emphasis on customer service

We sincerely thank Hamza and the Wetpaint team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

Proud to share our latest badge achievements 🥳

It’s a pleasure to announce that we’ve received new badges from G2 and Crozdesk, recognizing our performance and user satisfaction.

From G2:

🏆 High Performer: Recognizing our strong market presence and customer satisfaction.

⚙️ Easiest Setup: Highlighting our user-friendly onboarding process.

👌 Easiest to Use: A testament to our intuitive and accessible platform.

From Crozdesk:

🤝 Trusted Vendor: Acknowledging our reliability and credibility.

🏅 Quality Choice: Signifying our commitment to delivering top-quality services.

Thank you for being part of our journey and helping us achieve these milestones! 🤗

Not subscribed yet? 🤔 Get your weekly dose of social media news and updates on LinkedIn!

As announced before, we’ve been delivering weekly social media insights since 2016, with over 300 editions to date. Stay updated on platform improvements, statistics, insights, and all the latest social media happenings.

Subscribe and stay ahead of the social media game without clogging your inbox now.

Subscribe on LinkedIn!

• General: Overall system updates and mobile improvements are rolling out, ensuring a powerful experience across all modules.
• System e-mails: Stay informed as always! We've made updates to ensure you receive system emails, including notifications and report exports, without any interruptions.
• Engage - Bulk actions: We've fixed the issue with accessing Bulk action reports in the Engage module. All your reports are now easily accessible.
• Team: No more missing user data! Updates completed to fix the issue, ensuring all user data is accurately captured and available.
• Access token - Emails: We've updated our settings for access token expiration notifications. Now, these notifications are sent only to the owner, admin, and manager with access to that specific brand, reducing inbox clutter.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

Hey there 👋

Happy Invisible Day! Yes, you read that right—today is a special day dedicated to the desire to disappear and take a break from it all.

We all have those days when we don't feel our best and just want to escape. On Invisible Day, you have the perfect excuse to take a day off and indulge in whatever brings you joy and relaxation. 💆🏻

But before you vanish, take a moment to check out the updates, improvements, and bug fixes we've made for you in June. 🙌

Here is our summary of Beyond Beta June 2024!

Enhancing your experience: 'Workspaces' in progress 🚀

What’s new?

We love updating and uplifting our platform's usability and design at any point! This time, it’s for the Settings page. Introducing our new 'Workspaces' feature, currently in beta testing. Soon, it will roll out to all users. We are excited to hear your feedback and experience when it’s live!

🤩 How will this update enhance your usage?

• Enjoy seamless navigation through Settings
• Experience an improved, user-friendly design
• Embrace a sleek, modern look

IG Analytics: New metrics for Carousel posts

What’s new?

Here is a significant enhancement to IG Analytics with the addition of new metrics for Carousel posts, specifically organic Shares and Follows. Now, you can track not only likes and comments but also the organic reach and audience growth directly attributed to Carousel content. This provides deeper insights into how your audience interacts with and amplifies your posts.

🤩 How will this update enhance your usage?

• Provides a holistic view of audience engagement and organic growth
• Helps you optimize content strategy 
• Enables measuring the broader impact across your Instagram presence

Introducing connection status on Engage for X

What’s new?

With our latest update to the Engage module for X (formerly Twitter), you can now check your account's connection status with others, including mutual follows and the ability to send follow requests directly from Sociality.io itself. 

🤩 How will this update enhance your usage?

• Easily see mutual follow status
• Send follow requests directly from the platform
• Foster clearer communication and relationship-building

New YouTube Granular Access feature

What’s new?

We're glad to introduce the YouTube Granular Access feature to our platform. This feature is designed to give you unparalleled control over the permissions you grant. With this new capability, you can manage permissions with precision, ensuring a tailored and secure experience. Whether you're managing team access or customizing individual permissions, our platform now offers the flexibility to meet your unique needs.

🤩 How will this update enhance your usage?

• Enhanced security
• Tailored access control
• Simplified management of permissions
• Flexibility

Concept Istanbul and their Sociality.io experience 🤝

Founded in 1999, Concept has established itself as a leader in conventional media. Working with amazing international and national brands, the leadership recognized a gap: digital transformation was not prioritized strategically.

Emre has been using Sociality.io since 2015. Sociality.io is a key player in his digital toolkit. As he puts it: “I take Sociality.io with me wherever I go because I love using it. It expands as it develops more features and has huge potential.’’ Emre appreciates the tool's continuous technical updates and bilingual support, acknowledging the role of support services as the heart of any tool.

Emre, we cannot thank you enough - for your loyalty over the years, your willingness to share insight that helps us progress, and for pushing boundaries in the name of innovation 🫶

You can read the full case study here 🙌

Stay in the loop: Weekly social media news and updates on LinkedIn! 

Did you know we've been delivering weekly social media insights since 2016, with over 300 editions to date? The content we share covers social media platform improvements, statistics, insights, updates, and everything happening in the social media sphere. 

Now, you can also find our newsletter right on LinkedIn. Subscribe and stay ahead of the social media game without clogging your inbox—because who doesn't love staying in the loop on LinkedIn?

Subscribe on LinkedIn and stay ahead of the curve!

• General: Our latest system and mobile updates are rolling out, ensuring a seamless experience across all modules.
• Engage - Facebook: Private Reply for Facebook comment error fixed! We've updated controls for “when users opt out of receiving private messages.”
• Notifications: We've streamlined notification permissions. You'll now only see and activate notifications for the modules you use.
• Publish - Facebook: Problems with publishing Facebook Carousels have been fixed! Your carousels will now roll out smoothly.
• Analytics- YouTube: The bug on the 'Follower Growth' graph has been fixed! You can now smoothly monitor your follower growth.
• General: Connecting your Instagram pages is now hassle-free! We've fixed the issue.

We're just a click away from all your questions and feedback! 👉 support@sociality.io 💌

Hi there 👋
It’s Sercan from the Sociality.io development team! Today, it’s my pleasure to share our latest improvements, new feature integrations, and bug fixes for May. But first, let me start with a question that is actually a dad joke: 

Why do front-end developers hate nature?

Because it has too many bugs!

Don't worry, we’re working tirelessly to provide you with the best possible bug-free Sociality.io experience! 😊

Here is our summary of Beyond Beta May 2024! 

Introducing our newest team member role: 'Admin'

What’s new?

We’ve added a new team member role, ‘Admin’, to Sociality.io. Now, let's explore the distinctions between Admin and Manager together.

Admin:

🌐 Workspace access: Admins have access to all workspaces within the system. This means they can view and manage all brands and profiles across the board.

👤 User management: Admins have the authority to manage users within the system. This includes tasks such as adding new users, removing users, and adjusting user permissions as needed.

💳 Billing management: Admins can manage billing-related tasks. This includes updating payment information, managing subscriptions, and handling any billing inquiries or issues.

👨‍💻 Developer management: Admins have the capability to manage developers within the system. This may involve tasks such as adding new developers, removing developers, and overseeing developer-related permissions or settings.

Manager:

🚪 Workspace access: Managers have access to specific workspaces that they have been invited to. This means they can view and manage tasks within these invited workspaces only.

🔒 Limited permissions: While Managers have certain management abilities within their assigned workspaces (such as adding or removing pages, updating tokens, etc.), they do not have access to overarching administrative functions like user, billing, or developer management.

🎯 Focused responsibilities: Managers primarily focus on tasks related to the specific workspaces they are invited to, ensuring efficient project management within those designated areas.

In summary, while both Admins and Managers play vital roles within the system, Admins have broader access and administrative capabilities across all workspaces, including user, billing, and developers. On the other hand, Managers have more limited access. They are focused on managing tasks within the specific workspaces they have been invited to, without administrative privileges outside those designated areas.

🤔 How will this update enhance your usage?

• Improved collaboration
• Streamlined operations  
• Authority to manage users, workspaces, and tasks

IG Reels Thumbnail upload is now supported in Publish

What’s new?

You can now upload custom thumbnails for IG Reels in Publish. Gone are the days of only selecting frames from the video; now, you have the freedom to upload your own files.

🤔 How can this update benefit you?

• Enhanced experience in IG Reels publishing  
• Custom thumbnail control and customization

Plan your stories ahead: Introducing Facebook story scheduling

What’s new?

Now, you can publish and schedule your Facebook stories directly from the platform. Plus, you have the bonus option to share Instagram and Facebook stories simultaneously by selecting the appropriate pages.

🤔 Curious about the perks of this enhancement?

• Streamlined Facebook management
• Enabled direct Facebook stories scheduling 
• Greater control and convenience

Introducing expanded video size options for X (Twitter)

What’s new?

X (Twitter) now enables seamless video publishing and scheduling with support for sizes up to 4096x4096, marking a substantial enhancement from the prior 1280x1024 constraint.

🤔 What are the benefits of this update?

• Sharper and clearer videos, ensuring your content stands out and captures attention more effectively on X (Twitter).

Sagatise and their Sociality.io experience 🤝

In the world of sports marketing in Türkiye, a unique agency places sports at the very core of its mission, Sagatise! Sagatise adopts a comprehensive 360-degree approach to managing every aspect of its client operations, ranging from strategic planning to creating a club's bible. 

Faruk is one of the oldest and, hopefully, one of the happiest clients of Sociality.io. “The data we gather from Sociality.io enables us to be more strategic with our customers, giving us a defensive edge because marketing and advertising are all about defending your strategies, and data is crucial in that regard,” he observes.

We thank Faruk and his team for choosing Sociality.io as their trusted partner and for taking the time to have this conversation with us!

You can read the full case study here. 🙌

• General: Our latest system and mobile updates are in full swing, delivering an enhanced experience across all platforms.
• Engage: We've squashed the bugs causing user selection problems on the Assign, Star, and Internal Notes features.
• Left navigation bar - Notifications: We heard you loud and clear! Users couldn't see the notification icon for brands for a while, but we're happy to share that this issue has been fixed.
• Competitors: We’ve fixed the issue where the date range on exported files was wrong and didn’t match what was selected on the platform.
• Analytics: Due to a bug on Facebook's side, the number of page likes data was unavailable for a while. But don’t worry, the platform has fixed it!
• Publish: We've resolved the issue that caused errors when TikTok videos were published through the platform.

We're just a click away! Need a hand? Reach out anytime to our stellar support team at 👉 support@sociality.io 💌

Hey there folks 👋

Let me start with a quick question: Why did the back-end developer refuse to play hide and seek? Because he always preferred to stay behind the scenes, handling the database!

I'm Oktay, and for once, I didn't want to remain behind the scenes. So, here I am, stepping into the spotlight to present you with the latest updates and improvements we've made to Sociality.io in April.

Here is our summary of Beyond Beta April 2024! 

Engage seamlessly: Use DMs to reply to X comments 💌

👀 What’s new?

From now on, not only can you monitor X (formerly Twitter) comments, but you can also reply to them via DMs with just one click. It's as simple as clicking the 'Send direct message' icon on the comment you wish to respond to. From there, a pop-up will appear where you can craft your message and engage effortlessly in private conversation with your audience.

🤔 What advantages does this update bring?

Reply to X comments via DMs signifies the convenience of fostering meaningful interactions with your audience. You can respond to comments by utilizing direct messages, nurturing a deeper connection, and promoting engagement on your platform. This feature streamlines communication, making it easier to connect with your audience in a more personal and direct manner.

Introducing our fresh Billing page design 🎨

👀 What’s new?

We're happy to share some subtle yet impactful design touches to our Billing page design. With these modern and fresh touches, navigating your billing information is now more intuitive and visually appealing, providing you with a clearer and more user-friendly interface.

New design: Users page ✨

👀 What’s new?

While mastering the art of managing your social media presence with ease is undeniably important, it's equally critical to ensure seamless coordination within your team. At Sociality.io, we understand this importance and wholeheartedly endorse it. That's why we've placed a strong emphasis on enhancing the design and functionality of the Users page under the Team menu on your Settings page.

🤔 What benefits can you expect from this update?

This update empowers you to effortlessly add new teammates, manage permissions, update roles, and more, all within a newly designed, intuitive interface. Our goal is to make team collaboration as smooth and efficient as possible, enabling you to focus on what matters most: growing your brand and engaging your audience.

The exportable conversations limit expanded to 10,000 in the Engage and Listen 🚀 

👀 What’s new?

We recently upgraded the limit of the exportable conversation, increasing it from 7,500 to 10,000 across two key features: Engage - Bulk Actions and Listen - Mentions. This enhancement means you can now analyze and manage an even larger volume of conversations, providing you with deeper insights and more opportunities to engage meaningfully with your audience across various social media platforms. 

🤔 What benefits can you expect from this update?

🕒 Efficiency: Save time and effort by monitoring a larger volume of data in one go.

📊 Enhanced insights: Gain a deeper understanding of audience sentiments, trends, and preferences.

🕵️‍♂️ Improved monitoring: Keep track of brand mentions, relevant conversations, and industry developments more effectively.

📈 Data-driven strategy: Make informed decisions based on a comprehensive analysis of social media conversations.

Blockwiz and their Sociality.io experience 🤝

Blockwiz, a crypto marketing agency, originated in Toronto in 2018 and has since evolved into a global operation; it specializes in meeting the unique needs of Web3 brands in the blockchain and crypto space.

We had a great meeting with Ashmat Khan, Brand Manager of Blockwiz, to witness how they are leveraging Sociality.io while managing their social.

“Unlike other tools that often bombard users with frustrating pop-ups, Sociality.io offers a clean interface with no interruptions. I appreciate an interface that is free from unnecessary distractions,“ she smiles.

You can read the full case study here. 🙌

• General: Overall system and mobile updates successfully implemented.
• Listen: Good news! The issue with report exports on the Listen module has been resolved.
• Competitors: The missing data error affecting some Instagram competitor accounts has been resolved.
• Publish: The issue with duplicate media errors when publishing Instagram Carousels has been successfully resolved
• 2FA activation: Security first! We’ve resolved the issues with 2FA activation and QR code problems on the platform. You can now enjoy enhanced security without any hiccups.
• Engage: The temporary issue affecting Twitter DMs has been resolved. You can now manage your DMs without any disruptions

We’re always here to help! Feel free to contact us at any time 👉 support@sociality.io 💌

Hey there folks 👋

This month, I'm here to share with you a recap of our journey at Sociality.io throughout March. As I reflected on the past month, one word resonated deeply with me and our beloved company: "kaizen." Derived from Japanese, kaizen embodies the philosophy of continuous improvement and positive change. It perfectly encapsulates the essence of our experiences, both individually and as a collective.

Navigating change isn't always easy—it can be challenging and exhausting. However, with support and care, it becomes manageable! My hope is that you, too, can discover your own "kaizen" era, surrounded by individuals who uplift and empower you. May you find strength and inspiration in the company of those who stand by you, no matter what challenges arise.

Here is our summary of Beyond Beta March 2024! 

Weekly Webinars: Wednesdays, 2 PM (GMT+0) 🙌

Join us for an enriching experience and get your questions answered in our friendly webinar series! Held every Wednesday at 2 PM (GMT+0), these sessions are designed to make learning enjoyable and interactive. Come be a part of our welcoming community as we explore interesting topics together and foster meaningful connections. We can't wait to see you there! ♥️

Save your spot!

🎨 Enhancements to Notifications and Security pages

We've redesigned our Notifications and Security pages across the platform, ensuring a seamless experience. This update streamlines your workflow, freeing you from unnecessary details so you can focus on maximizing your social media management efforts with ease and efficiency. 

Like your mentioned media on LinkedIn through Sociality.io 👍

Kollektif and their Sociality.io experience 🤝

As one of Sociality.io's earliest clients, Kollektif Agency and Sercan have explored various social media management tools. According to Sercan, “For years, we've been happily using your tool for its practicality in content management, reporting, competitor analysis, and more. Your team's efficiency and promptness are praiseworthy. Any new updates or features on social media platforms are seamlessly integrated into Sociality.io and promptly shared with us.”

We extend our heartfelt thanks to Kollektif Agency and Sercan for their trust and collaboration. We value the partnership we've built, and we look forward to continuing to provide innovative solutions that contribute to your success in the dynamic world of digital communication. ♥️

You can read the full case study here. 🙌

We got new badges from G2! 🏆 

We’re proud to share that we’ve earned the 2024 Winter badges from G2. 🎉

Our team has diligently crafted powerful and intuitive social media management software to deliver exceptional results for our valued customers. It's rewarding to see our dedication acknowledged with these badges and more.

Let’s keep up the great work! ♥️

• General: Overall system and mobile updates successfully implemented.
• Publish - Instagram: We've resolved issues with certain file formats that were previously problematic for Instagram publishing. Our enhanced file format controls ensure smoother publishing processes moving forward.
• Listen and Engage: Oh, sorry, we dropped our navigation bar into your exported reports. 🥲We've addressed the issue where users were encountering the navbar on exported Listen and Engage reports.
• Analytics - Instagram: Our bad! We've corrected the issue with miscalculated engagement metrics for Reels. 
• Analytics - Facebook: Goodbye, old friend. We've removed deprecated Facebook metrics to ensure accuracy and relevance in our reporting.
• Notifications page: We've addressed the scrolling and selection-saving issues on the Notifications page, ensuring a smoother user experience.

Need anything? Feel free to contact us at any time 👉 support@sociality.io 💌

Hello everyone 👋

Did you know that March 3–9, 2024, is Words Matter Week? 

Having served as the Co-founder of Sociality.io for many years, I've learned firsthand the power of words. Our journey has taught us that it's not just about building top-notch products for our amazing customers; it's also about choosing our words wisely. Words do matter. 

Today, I'm excited to share an overview of our February communication, covering your questions, areas for improvement, and more!

Here is our summary of Beyond Beta February 2024! 

Introducing a fresh navigation interface for Sociality.io 🎨

We've redesigned and refined the navigation bar to enhance your journey through the platform. Seamlessly crafted, this update brings unparalleled ease and efficiency to your workflow. Say goodbye to clutter and hello to intuitive navigation, empowering you to explore every feature and module effortlessly. ✨

Let's embark on exciting updates together:

• Switching between brands has never been smoother.
• Enhanced social inbox for streamlined engagement management.
• Effortlessly track expired tokens with precision.
• Monitor social listening limits effortlessly.
• Easily switch between multiple teams with a simple toggle.
• Seamless access to our Support for all your needs

Have you seen our updated Help Center Pages?

At Sociality.io, we're dedicated to ensuring your problem-solving experience is effortless. That's why we consistently enhance our Help Center, providing the information you receive is always up-to-date and at its best. In our latest update, we didn't just update articles; we completely reorganized the structure for seamless navigation. Finding answers to your questions is now a breeze. Explore our newly reorganized Help Center and enjoy the simplicity!

Unlock your creativity: All aspect ratios are now supported for Instagram Reels

Previously, you were able to publish Reels with a strict 9:16 aspect ratio, limiting your creative freedom while managing your Instagram presence. However, we're thrilled to share that we've broken down those barriers! Now, all aspect ratios are fully supported, empowering you to unleash your creativity like never before. Whether it's a widescreen landscape, a square frame, or anything in between, you can now craft and share Reels in the format that best suits your vision. Embrace the freedom to express yourself uniquely and captivate your audience with a diverse range of content formats!

Expanded export capability for bulk actions in Engage module

Good news for users of the Engage module! We're thrilled to announce the expansion of our export capability for bulk actions. With this update, you can now export up to 10,000 conversations in XLS format, a significant increase from the previous limit of 5,000. This enhancement empowers you to manage your data more efficiently and analyze it with greater depth. Take advantage of this improved functionality to streamline your workflow and make the most out of your Engage experience.

adesso and their Sociality.io experience 

We recently held a highly productive meeting with Eylül Türkyılmaz, Digital Media Specialist at adesso—a dynamic IT consultancy firm that has been at the forefront of technology innovation for a decade in Türkiye and 25 years in Germany.

She reflects, “In previous companies I worked for, there were years I’ve done everything manually. I know how incredibly time-consuming it is. The transition to Sociality.io has been transformative. I can truly complete a report in just half an hour. I no longer feel the dread of reporting time. Sociality.io helped a lot with it.”

It was a great pleasure to chat with Eylül and get to know her more. Thank you, Eylül for your time!

You can read the full case study here. 🙌

• General: Overall system and mobile updates successfully implemented.
• YouTube: We've successfully addressed the issue leading to the frequent expiration of YouTube access tokens, ensuring smoother access for users.
• Facebook and Instagram: We fixed the timezone issue on Facebook, and Instagram reports for the online followers graph.
• LinkedIn: We've fixed a bug that was preventing LinkedIn company pages from receiving mentioned posts in the Engage module.
• 2FA: We've resolved the login errors encountered with 2FA authentication on the platform.
• Engage: We've resolved technical issues affecting the accuracy of notifications in the Engage module, ensuring that unread and assigned conversations are now accurately represented.

Need assistance? Feel free to reach out to us at support@sociality.io 💌

Hello everyone 👋

Is there anything more satisfying than a clear desk? As a designer, I can confirm that a clean and organized workspace is like a breath of fresh air, sparking new ideas and creativity. ✨

National Clean Your Desk Day is the perfect opportunity to kickstart a productive year by giving your workspace the makeover it truly deserves. It's a day to ensure that you begin the new year with a clear mind and an organized, clutter-free desk. We kick-started our day by organizing our desks, setting the stage for laser-focused efforts to enhance Sociality.io. Our goal is to make social media management a breeze for you. 🙌

Here is our summary of Beyond Beta January 2024! 

Introducing LinkedIn document publishing via Sociality.io! 🙌

We are excited to announce that you can now seamlessly publish your LinkedIn posts of the document type directly through Sociality.io. Let’s dive into the specifics and provide you with all the details! ✨

What is a LinkedIn document type?

LinkedIn Document is a versatile format that lets you share PDFs in your feed posts. This lets viewers preview and open the document directly and easily. It offers a seamless and convenient way to share important content with your network.

When sharing LinkedIn documents via Sociality.io, what criteria should be considered?

As demonstrated in the visual, you have the option to share your LinkedIn documents with their details limited to a maximum capacity:

TikTok publishing enhancements: Power to Delete, Edit, and Reject posts before they go live

Several months back, we introduced the TikTok integration to our Publish module. Today, we're thrilled to announce that we're expanding your experience with a host of new functionalities. Here's what you can now achieve with these enhanced features with different status of your TikTok content status:

• TikTok post created but not approved yet

When you've crafted a TikTok post through Sociality.io that awaits approval, you have several options at your disposal: Edit, Delete, or Approve.

• TikTok post scheduled with approval

After successfully creating a TikTok post via Sociality.io and receiving approval, you retain the ability to: Edit, Delete, or Reject Approval

• TikTok post published

If a TikTok post has been published, deletion via Sociality.io is not possible due to restrictions within the TikTok API. Your only available action is to 'Go to URL' to view the content on the native platform.

No more unwanted engagement: Block user option is here for Facebook 🛑

In our ongoing effort to provide you with a safe and enjoyable social experience, we've introduced a highly requested feature: The ability to block users directly from the Engage module for Facebook.

With the new block user option, you can now take control of your social media engagement experience by preventing specific users from interacting with you on the Engage module. Simply navigate to the user's profile on the Engage module, click on the "Block" button, and voila! You'll no longer receive messages, comments, or visitor posts from that user.

Introducing local and global page names for Facebook in Publish, Engage, Analytics modules 🌍

We are thrilled to introduce a significant enhancement to our platform: local-global page names for Facebook, now seamlessly integrated across Publish, Engage, and Analytics. This enhancement comes in direct response to the challenges many face when managing both local and global brands on social media platforms, particularly Facebook.

By implementing local-global page names, you can now easily differentiate between pages associated with specific regions or markets and those representing your global brand presence. This distinction not only simplifies navigation but also enhances your ability to manage and analyze your social media activities effectively.

Kuveyt Türk and their Sociality.io experience ✨

We recently held a highly productive meeting with Gülsüm Gökpınar, Senior Corporate Communications Supervisor at Kuveyt Türk—a leading company offering a diverse range of financial products and services.

She mentions that “Manual reporting was a real headache. When we talk about how digital we've become, Sociality.io has brought a significant digital touch. Our relationship with audit units has significantly improved, making it a smoother process.”

A heartfelt shout-out to Gülsüm for her generous time and kindness in sharing her valuable insights with us! ♥️

You can read the full case study here. 🙌

Don't miss any special occasions for celebration on social media in 2024 🥳

We’ve updated our Social Media Holiday Calendar! 

Stay ahead of the social media game in 2024 by making the most of our meticulously curated and updated social media calendar! 🗓️ Our comprehensive calendar is your go-to resource for planning and maximizing engagement throughout the year. Stay connected, stay relevant, and celebrate every moment that resonates with your audience. Let the calendar be your guide to creating compelling content and fostering meaningful connections in the dynamic world of social media! 🌐

• General: Overall system and mobile updates accomplished.
• Analytics - TikTok: We successfully addressed an issue related to TikTok video view counts and resolved number formatting challenges within our Analytics platform.
• Publish - TikTok: We have fixed the TikTok publishing issue, which has been causing posts to remain stuck in the 'publishing' status.
• Competitors: We had an issue in the Competitor Analysis module where some competitors' posts appeared to be deleted on the platform. We promptly resolved this issue.
• Engage - Team performance reports: Detected some missing metrics in the team performance reports within the Engage module. To resolve this issue, we've enhanced our process, ensuring uninterrupted measurement of your team's performance.
• Competitors: Addressed and resolved the issue with missing Interaction and Post types charts in competitor analysis. Enjoy keeping an eye on your competitors!

Need assistance? Feel free to reach out to us at support@sociality.io 💌

2023 Wrapped is here for Sociality.io! ♥️

Here's our exciting summary of our remarkable achievements in 2023 at Sociality.io! Get ready to dive into the impressive array of innovative solutions and groundbreaking advancements we've accomplished throughout the year. From streamlined workflow features to powerful analytics tools, we've left no stone unturned in our mission to empower you with the best social media management experience possible. 🙌

We appreciate your choice of Sociality.io and for being a part of our journey. Here's to many more exciting years ahead. Cheers! 🥂

API management screens launched

In 2023, we introduced the Sociality.io API, a powerful tool that connects different software systems, making it easier to manage processes. With the Sociality.io API, you were able to automate your social media workflows by integrating real-time social media data into your internal tools and workflows. We hope you enjoyed easily managing your API keys in one place through our integrated API management screens. 🚀 

TikTok has joined the party, bringing the celebration to a whole new level 🥳

Undoubtedly, the integration of TikTok into our all-in-one social media management solution was an outstanding achievement in 2023. Recognizing the long-awaited demand for TikTok, we were thrilled to announce its inclusion. With seamless integration across our Publish, Engage, and Analytics modules, you gain the power to effortlessly schedule TikTok content, manage comments in a unified inbox, and access a comprehensive suite of TikTok analytics.

Significant improvements that are worth mentioning for Instagram 🙌

In 2023, we embarked on a year-long journey of integrating new features and significantly improving Instagram management via Sociality.io. We focused on enhancing your experience throughout the year by introducing various updates. Two of the biggest highlights were the seamless integration of IG Story direct publishing and IG Reels publishing with Sociality.io, allowing you to effortlessly share your content directly from the platform. This not only boosts convenience but also streamlines the content creation process.

More to come! Facebook Reels for Publishing and Analytics

We made sure not to overlook Facebook last year. We introduced a whole new dimension of content sharing by seamlessly integrating Facebook Reels with the Sociality.io Publish module. Furthermore, we leveraged the power of insights through the enhanced Analytics module of Sociality.io, incorporating Facebook Reels metrics. Our aim was to provide you with a seamless experience of tracking, analyzing, and optimizing your FB Reels performance. We hope that this enhanced functionality proves to be valuable for you.

YouTube Shorts, a rising star, was truly shining 💫

Throughout the year, we made significant strides in enhancing the YouTube Shorts experience. In February, we successfully integrated the Analytics module, empowering you to easily view and analyze your reports alongside your video content. Building on this momentum, in October, we further expanded functionality by integrating YouTube Shorts into the Publish module. This seamless integration offers a straightforward approach to managing your YouTube Shorts, including adding descriptions, uploading videos, and defining upload times. With these advancements, we continue to prioritize delivering a seamless and comprehensive platform for your creative endeavors. 🙃

Connecting your pages got easier

We said goodbye to the previous method of adding pages to Sociality.io. It was our pleasure to present you with a colorful and intuitive design, making page addition a breeze in 2023. So, we introduced a brand-new experience that was more functional, vibrant, and user-friendly. With streamlined navigation and enhanced features, you now have the power to add pages to Sociality.io in mere seconds.

Competitor page addition modal is improved

We have streamlined the process of adding competitor pages to Sociality.io, making it quicker and easier than ever before. With enhanced functionality and simplified navigation, you can now add your competitor pages within seconds, greatly improving the efficiency and enjoyment of tracking your social media competitors.

Refreshing your access tokens just got easier

Ensuring your security remained our utmost priority throughout 2023, and it will continue to be so indefinitely.

We understand that the process of accessing your token can sometimes be a bit frustrating. That's why we have taken the initiative to revamp our access token refresh modal. With this update, we have made it clearer, more straightforward, and even more user-friendly than before. Our aim is to provide you with a seamless and hassle-free experience when it comes to managing your access credentials. 

Reflecting on our journey has been an incredibly fulfilling experience. 🥺 We are grateful for your support as we strive to achieve our goals. Looking ahead, we are excited about the countless opportunities and milestones that lie ahead of us. Here's to many more years of growth, success, and making a positive impact together! 💖