Hey, it’s Ebru from the Sociality.io team!

This month, we’ve been working hard to enhance our platform with AI-powered features to deliver the best experience possible. With so many exciting updates, we decided to host a webinar to walk you through them all!

Here's our Beyond Beta February 2025 summary for the fast readers. And details are right below as always!

Listen – AI and Feature Enhancements

• 🤖 We now have both AI-Powered Tagging and Manual Tagging options for the collected data.
• 🔍 AI can also review mentions and suggest tags, keeping you in control.
• 📊 Track the status of mentions from 'Waiting for Review' to 'Completed,' with up to three custom statuses

Engage – Feature Enhancements

• 🔖 Multiple Tags: Add multiple tags to conversations for better categorization.
• 🔄 Status Integration: Keep conversations organized and track progress seamlessly.
• 📋 User Detail Expansion: Add key user info for deeper insights and personalized responses

TikTok Analytics

• 📈 View ages & gender of your TikTok audience

Would you like to have more information? Let’s dig all the features together;

Listen – AI and Feature Enhancements

🤖 AI-Powered Tagging

Say goodbye to manual tagging! Our AI now automatically analyzes sentiment and assigns the most relevant tags from your custom tag pool as soon as new data enters the system. Plus, you’ll see a quick AI-generated summary at the top of your lists, making it easier than ever to track conversations at a glance.

🏷️ Manual Tagging

Beyond AI-powered tagging, you can manually assign or modify sentiment tags to ensure accuracy and alignment with your analysis. Whether you prefer AI suggestions or want to customize tags based on your expertise, you have the flexibility to make data categorization truly your own. ✍️

🔍 AI Review

When new mentions enter the system, our AI works behind the scenes to automatically analyze and tag them. Initially, these mentions are assigned the 'Waiting for Review' status, giving you the flexibility to review and verify the AI-generated tags before any action is taken. This ensures that you’re in control of the process from the very beginning.

📊 Status Tracking

To further customize your experience, you have the ability to add up to three custom statuses between 'Waiting for Review' and 'Completed.' This allows you to create a personalized workflow that perfectly suits your team's needs and ensures a more efficient, streamlined process for handling mentions.

Engage – Feature Enhancements

🔖 Multiple Tags

Take your engagement to the next level by using multiple tags within conversations. This feature enhances the depth of your data categorization, making it easier to track various themes and sentiments within a single conversation. With up to 5 tags available, you can capture all the key elements of the interaction without overwhelming your workflow.

🔄 Status Integration

By incorporating a Status field into Engage, you can ensure smoother data flow across your platform. This addition keeps your workflow organized and provides a quick snapshot of where each conversation stands, improving collaboration between teams and ensuring no mention gets lost in the process.

📋 User Detail Expansion

We’ve made it easier to capture key user information directly in Engage. This feature enables you to add relevant details about the user in each conversation, offering deeper insights into your audience and allowing for more personalized responses and strategies tailored to individual preferences.

📈 TikTok Age Demographics Graph

We’ve added a brand-new Age Demographics Graph that displays the age distribution of your TikTok audience. This feature allows you to better understand your audience and tailor your content strategy based on demographic insights.

Proud to share our latest badge achievements 🥳

It’s a pleasure to announce that we’ve received new badges from G2, recognizing our performance and user satisfaction.

🏆 High Performer: Recognizing our strong market presence and customer satisfaction.

👌 Easiest to Use: A testament to our intuitive and accessible platform.

🤝 Best Support: Ensuring our users always get the help they need.

💙 Users Most Likely to Recommend: Trusted and loved by our community.

🛠️ Easiest Admin: Simplifying management for seamless workflows.

⚙️ Easiest Setup: Highlighting our user-friendly onboarding process.

✅ Best Meets Requirements: Designed to perfectly fit your needs.

Thank you for being part of our journey and helping us achieve these milestones! 🤗

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Analytics: Updates on the TikTok without notice, causing missing or miscalculated values. The full report has now been reviewed and updated.
• Engage: Corrected the closed conversation count in team performance reports.
• Analytics: Missing sorting options for Instagram Stories (e.g., Tap Exit, Swipe Forward) have been added.
• Engage: Optimized export functionality to prevent errors caused by large file sizes.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

Hey, it’s Eyüp from the Sociality.io team! I’m here to bring you this month’s updates on what’s new and improved at Sociality.io.

But before we dive in, here’s a fun fact: Did you know the first-ever website is still live today? Tim Berners-Lee launched it in 1991, and you can still visit it at info.cern.ch! Technology has come a long way since then, and so has Sociality.io. Let’s check out what’s new.

Here's our Beyond Beta January 2025 summary!

New IG Metrics - Expanded Views Breakdown

We didn’t just introduce the Views metric—we also added more detailed insights. You’ll now have two separate graphs: one displaying views by content type (such as ads or different formats) and another breaking them down by the viewer’s follow status. This makes it easier to see where your views come from and who’s watching.

Schedule 10-minute TikTok videos with Sociality.io

TikTok has extended its video limit to 10 minutes (600 seconds), giving creators more flexibility for storytelling, tutorials, and in-depth content. And the best part? With Sociality.io, you can now publish and schedule your long-form TikTok videos effortlessly—keeping your content strategy smooth and consistent!

Now available in IG DMs: Stickers, GIFs, and Voice Messages

Previously, some message types—like stickers, GIFs, and voice messages—were not visible in Instagram DMs on Sociality.io. But now, we’ve added support for them! 🎊 This means you can now view and manage all message types seamlessly in your inbox, ensuring a smoother and more complete communication experience. Stay on top of every interaction without missing a thing!

Alaaddin and their Sociality.io experience 🤝

It was a pleasure to host Uğur Deral, Social Media Director, and Ozan Demirci, Data Analytics and Insights Director at Alaaddin!

They shared valuable insights into how Sociality.io supports their journey:

• Intuitive & Transparent Interface – Simplifies social media management for their team.
• Seamless Onboarding – An incredibly easy-to-use UX design helps new teammates get up to speed quickly.
• Comprehensive Analytics – Detailed reporting empowers them to provide deeper, more valuable insights to their clients.
• Fast & Effective Communication – A crucial factor for their operations, made smoother with Sociality.io.

A huge thank you to Uğur, Ozan, and the Alaaddin team for sharing their experiences!

You can read the full case study here 🙌

Newsletter #400 is here! 🎉

Our social media newsletter has officially reached its 400th edition! For years, we've been keeping you updated with the latest trends, platform changes, and industry insights. Here's to 400 more editions of staying ahead in the ever-evolving world of social media! 🚀

Stay ahead—subscribe now!

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• General: The YouTube channel connection bug has been fixed.
• Engage: The conversation messages order bug has been fixed, ensuring that older messages no longer appear as new.
• Engage: The issue with closing conversations has been resolved. Clicking the close button multiple times will no longer generate duplicate “closed” logs, preventing inconsistency in Team Performance reports.
• Analytics: The issue of Instagram daily metrics being saved to the wrong date due to timezone confusion has been fixed. All data is now accurately recorded on the correct day.
• Analytics: The TikTok completion rate error has been resolved. The metric now reflects accurate data as provided by the platform.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

2024 Wrapped is here for Sociality.io! ♥️

In this yearly wrap-up, I’m excited to share the highlights of our 2024 journey at Sociality.io. From launching innovative AI-powered features to streamlining workflows, every step we took was designed to enhance your social media management experience.

Thank you for being an essential part of our story. Here’s to an even brighter future ahead! Cheers! 🥂

Let’s look back at an incredible 2024 together! 🌟

AI Sentiment Analysis for the Engage and Listen modules

AI integration for the Categories on Listen module

LinkedIn ‘Document’ posts direct publishing

Facebook Story scheduling

A refreshed navigation interface for the platform

We’ve redesigned and refined the navigation bar to enhance your journey through the platform. Seamlessly crafted, this update brings unparalleled ease and efficiency to your workflow. 

Updated Help Center page and experience

At Sociality.io, we’re dedicated to ensuring your problem-solving experience is effortless. That’s why we consistently enhance our Help Center. In 2024, we didn’t just update articles; we completely reorganized the structure for seamless navigation. Finding answers to your questions is a breeze. 

Enhanced Notifications, and Security pages

We’ve redesigned our Notifications and Security pages across the platform, ensuring a seamless experience. This update streamlines your workflow, freeing you from unnecessary details so you can focus on maximizing your social media management efforts with ease and efficiency. 

Uplifted Users' page design and experience

This update was designed to empower you to effortlessly add new teammates, manage permissions, update roles, and more, all within a newly designed, intuitive interface. Our goal was to make team collaboration as smooth and efficient as possible, enabling you to focus on what matters most: growing your brand and engaging your audience.

Redesigned the Listen module

Long story short: We revamped the design of the Listen module to enhance your listening experience! We hope you’re enjoying the improved social and web monitoring features and finding it even more intuitive!

Improved the Billing page interface

During 2024, we made subtle yet impactful design updates to our Billing page. With these modern enhancements, navigating your billing information became more easy and visually appealing, offering a clearer, more user-friendly interface.

Reflecting on our journey has been truly rewarding. 🥺 We’re deeply grateful for your continued support as we work towards our goals. Looking forward, we’re excited about the endless opportunities and milestones yet to come. Here’s to many more years of growth, success, and making a meaningful impact together! 💖

Strong like Turkish coffee, smooth like lokum, and brewed with care in a cezve! ☕

I’m Micaela, the UX/UI and Graphic Designer here at Sociality.io, and I’ve got the latest updates and improvements to share with you this month. Let’s raise a cup this World Turkish Coffee Day to celebrate the rich traditions we love — while brewing updates just as satisfying!

Here is the Beyond Beta November at Sociality.io!

AI-powered description generator for Categories

We’ve enhanced the Listen module with AI technology, making it easier than ever to generate accurate and detailed category descriptions. Simply provide a keyword, and Sociality.io's AI will take care of the rest. 

👌 How to benefit from this improvement?

• ✨ Generate category descriptions with just a keyword.
• ⚡ Streamline your workflow effortlessly.
• 📈 Free up your team to focus on delivering valuable insights.

Enhanced capabilities for publishing collaborators

Collaborators now have the ability to add notes to posts, making communication smoother. They can also update posts, as long as they haven't been approved yet, allowing for more flexibility in content management.

👌 How to benefit from this improvement?

• 📝 Add helpful notes to posts for better collaboration.
• ✏️ Update posts before approval to improve content accuracy.
• 🔄 Streamline the content review process with more flexible editing options.

Revamped ‘Sentiment preferences’ screen

The ‘Sentiment preferences’ section has a fresh new look, designed to improve user experience and make it easier to navigate. With a more intuitive interface, you can now adjust sentiment settings with greater ease and efficiency.

👀 What’s new?

• 🧭 Easier navigation with a more intuitive layout.
• 👁️ Description preview for a better understanding.
• 🔍 Sort and search options for faster access to settings.

Gricreative and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Zeynep Keleş, Social Media Team Lead of Gricreative, an agency that is elevating client strategies with 360-degree solutions

Here are some specific highlights Zeynep shares about their Sociality.io experience:

• 🌐 Holistic view with multiple social media platforms displayed in one place.
• 🖥️ Unified interface for competitor lists, positive and negative comments, and analytical data.
• 📊 Better market understanding to shape strategies and stay ahead.
• 💬 Efficient comment management in moderation processes from a single platform for added convenience.

We sincerely thank Zeynep and the Gricreative team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Engage: The ‘Undefined user’ error has been fixed, improving overall system stability and user experience.
• Engage: The ‘Close all’ function is now working properly, allowing you to close all conversations that have been answered perfectly.
• Listen: A bug that caused errors when users tried to update category or attribution names has been fixed. You can now update their names without any issues.
• Analytics: The missing video views metric for some Instagram posts has been resolved. You can now measure and view all metrics, including video views, without any issues.
• Engage: The issue of missing DMs for some Instagram accounts has been resolved. Easily access all direct messages with just your fingerprint now.

Got questions or feedback? Feel free to reach out! We’re here to help at 👉 support@sociality.io 💌 Your input is valuable to us!

Hi there guys,

I’m Oktay, the Backend Developer here at Sociality.io, and I’ve got the latest updates and improvements to share with you this month 😊 

Fun bit of history—55 years ago, the internet got its start with ARPANET on November 7, setting the stage for all the backend magic we work with today. So here I am, thanks to that first spark in tech, bringing you this month’s updates. Let’s dive in! 

Here is the Beyond Beta October at Sociality.io!

🎨 Embrace the new look of Listen - Mentions

We’ve uplifted the design of the Listen module to elevate your listening experience!

👀 What’s new?

• Much faster navigation 🚀 

Navigate effortlessly with an upgraded interface that makes finding what you need quicker and easier.

• Enhanced and user-friendly visual design 🌟 

Experience a modernized interface that makes navigating mentions more intuitive and visually appealing.

🔥 Coming soon: AI Integration

Prepare for new features that leverage the power of AI to elevate your user experience. Keep an eye out for our upcoming announcements—you won’t want to miss it! 🙃

🆕 Introducing the ‘Ad comments’ section

Keeping up with your Instagram ad engagement just got even easier! This new section makes handling ad engagement smoother and more organized—no more missed conversations!

👌 How to benefit from this improvement?

• View connected Instagram Ad accounts instantly 🔍 

Quickly see which Instagram accounts have ad accounts linked for seamless ad comment management.

• Support for multiple Ad accounts per page 🔗

Link more than one ad account to each page, gathering comments from all your ads in one place.

• Streamlined Ad engagement tracking 🧩

These enhancements simplify managing interactions across your campaigns, making it easier to respond, engage, and stay organized right from your dashboard.

🔍 Search & Sort options for enhanced navigation

👌 How to benefit from this improvement?

• Quick text search 🕵️‍♂️

Locate pages, competitors, topics, and saved replies effortlessly with a powerful text search feature.

• Sort by tokens 🗄

Sort active and expired tokens to identify expired tokens immediately, keeping your connected pages organized and up-to-date.

💬 Engage with new ‘Saved Replies’ icons & colors

👌 How to benefit from this improvement?

• Easier recognition 🎨 

New icons and color coding for saved replies make it simpler to identify and select the right responses.

• Enhanced user experience ✨

This update streamlines your engagement process, allowing for quicker and more efficient communication.

• General: Implemented updates across both the system and mobile platforms, introducing enhancements designed to elevate your overall experience.
• Engage: Error with LinkedIn mentions was resolved. You can now monitor and manage all your mentions without any issues.
• Analytics: No more missing reach and impressions data for XLS/CSV exported reports. The issue has been resolved. You can now accurately analyze your data with no concerns.
• Analytics: You can now generate all your reports successfully. The error with some Instagram reports not generating has been solved. 
• Competitors: View all logos accurately in your reports, ensuring a complete overview of your analytics. Missing account logos in Competitors and Team Performance reports have been fixed. 
• Settings: Update and manage competitor color settings without any issues. The error with updating competitor colors has been fixed.

If you have any questions or feedback, don’t hesitate to reach out! We're always ready to assist you at 👉 support@sociality.io 💌 Your input is valuable to us!

Hi there guys,

I'm here to bring you the latest improvements, good news, and bug fixes this time. We've crafted some great enhancements, and I hope you love them! So, without further delay, here's our Beyond Beta September edition!

Sociality.io Workspace 101 

With the new Workspaces, we’ve introduced several new screens designed to enhance your experience and make Sociality.io even easier to use. Here are some of the key features we've added:

🧠 AI Sentiment Analysis for the Listen and Engage module

AI Sentiment Analysis helps you monitor brand health, optimize engagement strategies, and react quickly to customer emotions, making your social media management more strategic and effective. Here are some of the benefits of AI Sentiment Analysis for Listen and Engage modules:

For the Listen Module:

• Track Brand Sentiment: Monitor whether conversations are positive, negative, or neutral.
• Crisis Management: Detect negative trends early to address issues quickly.
• Audience Insights: Understand reactions to campaigns and trends through sentiment analysis.

For the Engage Module:

• Prioritize Responses: Focus on handling critical messages based on sentiment.
• Personalized Replies: Tailor responses based on customer emotions.
• Efficient Management: Sort and manage messages automatically by sentiment.

How to enable AI sentiment analysis for Listen and Engage modules:

1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.

2. From the left menu, click on ‘Sentiment preferences.'

3. Enable ‘AI analyzer for Listen’ and ‘AI analyzer for Engage’.

4. Congratulations! You did it.

🎨 Icon and color selection for ‘Saved replies’

With the new Workspaces improvements, you can assign icons and colors to your saved replies. This enhancement not only improves your overall experience but also accelerates the process, making it easier to recognize and utilize your replies quickly.

How to assign icons and colors to your saved replies:

1. Click 'Settings,' and you’ll land directly in the 'Workspaces' section on the next screen.

2. From the left menu, click on ‘Saved replies'.

3. Click on the ‘Edit’ icon to assign a custom icon and color to your saved replies.

4. Make your selections from the opening screen.

5. Click on ‘Save changes,’ and you’re all set.

🔒 Workspace members: Enhance privacy and security

Quickly access the names, email addresses, and roles of all members associated with a specific workspace in just seconds, ensuring enhanced privacy and security for your team.

📸 PNG cover photos for Reels videos 

You can now easily upload PNG cover photos specifically designed for your Reels videos, allowing you to enhance the visual appeal and branding of your content.

365 Derece and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Yusuf Eren Yalcin, Founder of 365 Derece, an agency that attributes its progress to constantly asking 'why' - the question that unlocks innovation.

Here are some of the specific highlights Eren shares about their Sociality.io experience:

• User-friendly Listen module for moderation.
• Ability to include clients directly in the workflow through shared dashboards and calendars.
• Faster adaptation than the competitors to new features emerges on core platforms.
• Customer service as a primary differentiator, always provides solutions with the care of a loyal comrade.

We sincerely thank Eren and the 365 Derece team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

• General: We are rolling out updates across both the system and mobile platforms, bringing powerful improvements to enhance your overall experience.
• Listen: Due to indexing issues, some users encountered errors when attempting to list their results. We have resolved this bug to ensure a smoother experience.
• Connecting pages - Instagram: The issues preventing users from connecting their Instagram accounts have been successfully fixed.
• Mobile notifications: Some users experienced issues with receiving mobile notifications, but we're pleased to inform you that this has now been resolved.
• Exported reports: There is no more missing data from exported Excel reports for X and YouTube; this issue is gone now.
• Engage - Team performance: We identified and fixed an issue with date selection, ensuring a smoother experience for tracking team performance.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 support@sociality.io 💌

Happy Classical Music Month folks!

Long time no see, ha…

This September, we’re not just sharing updates but also celebrating Classical Music Month! To get into the spirit, we’ve compiled a list of our team’s favorite classical pieces of music. Here is the list!! These pieces inspire us as we work on delivering the best social media management product for you. We hope you enjoy them too—don’t hesitate to give them a listen!

Now, let’s hit the right note with our Beyond Beta August 2024 summary, featuring all the key insights!

Filli Boya and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Ece Ipek, Social Media Specialist at Filli Boya, a forward-thinking paint company focused on experiencing marketing.

She believes that the transition to Sociality.io brought the following advantages to them:

• Eased their tasks and offered clarity and simplification
• Ensured a more efficient management process 
• Established a framework that elevated their professionalism
• Streamlined their operations by making them more responsive and adaptive to the evolving needs of their audience

We sincerely thank Ece and the Filli Boya team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

PNG format is here: Publish crystal-clear photos on Instagram

The PNG file format is now supported for Instagram photo publishing on the Publish module, giving you more flexibility when sharing high-quality images.

Olá Português 🇵🇹 🇧🇷

The Portuguese language option is now available in the Listen module, allowing you to monitor conversations and track brand mentions in Portuguese, further expanding your social listening capabilities.

• General: Rolling out updates across the system and mobile, enhancing your experience with powerful new features and improvements.
• General - Profile picture: You can now experience a smoother profile picture upload with our updated profile picture upload process.
• Engage - X: We’ve improved the Twitter DM process, addressing previous issues for a smoother experience.
• Listen: Resolved a technical issue that caused some users to miss mentions in the Listen module. Everything is now fixed and running smoothly.
• Connecting pages: The issue preventing you from connecting your pages through the Publish module has been resolved. Everything is working as expected now.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 support@sociality.io 💌

Happy International Cat Day folks 🐱

Did you know we have 9 cats in the Sociality.io family? We share a special bond with these furry friends, making it a joy to celebrate International Cat Day. Whether we're coding, designing, or brainstorming, our cats bring a touch of inspiration and comfort.

Here's our Beyond Beta July 2024 summary, highlighting all the pawsome insights!

It was our pleasure to have and listen to Hamza Sabeh, Social Media Manager at Wetpaint, a full-scale digital marketing agency based in Dubai.

Here are some insights how Sociality.io is helping their journey:

• Key learnings are integrated into client campaigns with our weekly newsletter
• Ability to read between the lines with clean and insightful data
• Notably enhanced their team's workflow with Sociality.io's user-friendly interface
• Strengthened trust with Sociality.io’s emphasis on customer service

We sincerely thank Hamza and the Wetpaint team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

Proud to share our latest badge achievements 🥳

It’s a pleasure to announce that we’ve received new badges from G2 and Crozdesk, recognizing our performance and user satisfaction.

From G2:

🏆 High Performer: Recognizing our strong market presence and customer satisfaction.

⚙️ Easiest Setup: Highlighting our user-friendly onboarding process.

👌 Easiest to Use: A testament to our intuitive and accessible platform.

From Crozdesk:

🤝 Trusted Vendor: Acknowledging our reliability and credibility.

🏅 Quality Choice: Signifying our commitment to delivering top-quality services.

Thank you for being part of our journey and helping us achieve these milestones! 🤗

Not subscribed yet? 🤔 Get your weekly dose of social media news and updates on LinkedIn!

As announced before, we’ve been delivering weekly social media insights since 2016, with over 300 editions to date. Stay updated on platform improvements, statistics, insights, and all the latest social media happenings.

Subscribe and stay ahead of the social media game without clogging your inbox now.

Subscribe on LinkedIn!

• General: Overall system updates and mobile improvements are rolling out, ensuring a powerful experience across all modules.
• System e-mails: Stay informed as always! We've made updates to ensure you receive system emails, including notifications and report exports, without any interruptions.
• Engage - Bulk actions: We've fixed the issue with accessing Bulk action reports in the Engage module. All your reports are now easily accessible.
• Team: No more missing user data! Updates completed to fix the issue, ensuring all user data is accurately captured and available.
• Access token - Emails: We've updated our settings for access token expiration notifications. Now, these notifications are sent only to the owner, admin, and manager with access to that specific brand, reducing inbox clutter.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌

Hey there 👋

Happy Invisible Day! Yes, you read that right—today is a special day dedicated to the desire to disappear and take a break from it all.

We all have those days when we don't feel our best and just want to escape. On Invisible Day, you have the perfect excuse to take a day off and indulge in whatever brings you joy and relaxation. 💆🏻

But before you vanish, take a moment to check out the updates, improvements, and bug fixes we've made for you in June. 🙌

Here is our summary of Beyond Beta June 2024!

Enhancing your experience: 'Workspaces' in progress 🚀

What’s new?

We love updating and uplifting our platform's usability and design at any point! This time, it’s for the Settings page. Introducing our new 'Workspaces' feature, currently in beta testing. Soon, it will roll out to all users. We are excited to hear your feedback and experience when it’s live!

🤩 How will this update enhance your usage?

• Enjoy seamless navigation through Settings
• Experience an improved, user-friendly design
• Embrace a sleek, modern look

IG Analytics: New metrics for Carousel posts

What’s new?

Here is a significant enhancement to IG Analytics with the addition of new metrics for Carousel posts, specifically organic Shares and Follows. Now, you can track not only likes and comments but also the organic reach and audience growth directly attributed to Carousel content. This provides deeper insights into how your audience interacts with and amplifies your posts.

🤩 How will this update enhance your usage?

• Provides a holistic view of audience engagement and organic growth
• Helps you optimize content strategy 
• Enables measuring the broader impact across your Instagram presence

Introducing connection status on Engage for X

What’s new?

With our latest update to the Engage module for X (formerly Twitter), you can now check your account's connection status with others, including mutual follows and the ability to send follow requests directly from Sociality.io itself. 

🤩 How will this update enhance your usage?

• Easily see mutual follow status
• Send follow requests directly from the platform
• Foster clearer communication and relationship-building

New YouTube Granular Access feature

What’s new?

We're glad to introduce the YouTube Granular Access feature to our platform. This feature is designed to give you unparalleled control over the permissions you grant. With this new capability, you can manage permissions with precision, ensuring a tailored and secure experience. Whether you're managing team access or customizing individual permissions, our platform now offers the flexibility to meet your unique needs.

🤩 How will this update enhance your usage?

• Enhanced security
• Tailored access control
• Simplified management of permissions
• Flexibility

Concept Istanbul and their Sociality.io experience 🤝

Founded in 1999, Concept has established itself as a leader in conventional media. Working with amazing international and national brands, the leadership recognized a gap: digital transformation was not prioritized strategically.

Emre has been using Sociality.io since 2015. Sociality.io is a key player in his digital toolkit. As he puts it: “I take Sociality.io with me wherever I go because I love using it. It expands as it develops more features and has huge potential.’’ Emre appreciates the tool's continuous technical updates and bilingual support, acknowledging the role of support services as the heart of any tool.

Emre, we cannot thank you enough - for your loyalty over the years, your willingness to share insight that helps us progress, and for pushing boundaries in the name of innovation 🫶

You can read the full case study here 🙌

Stay in the loop: Weekly social media news and updates on LinkedIn! 

Did you know we've been delivering weekly social media insights since 2016, with over 300 editions to date? The content we share covers social media platform improvements, statistics, insights, updates, and everything happening in the social media sphere. 

Now, you can also find our newsletter right on LinkedIn. Subscribe and stay ahead of the social media game without clogging your inbox—because who doesn't love staying in the loop on LinkedIn?

Subscribe on LinkedIn and stay ahead of the curve!

• General: Our latest system and mobile updates are rolling out, ensuring a seamless experience across all modules.
• Engage - Facebook: Private Reply for Facebook comment error fixed! We've updated controls for “when users opt out of receiving private messages.”
• Notifications: We've streamlined notification permissions. You'll now only see and activate notifications for the modules you use.
• Publish - Facebook: Problems with publishing Facebook Carousels have been fixed! Your carousels will now roll out smoothly.
• Analytics- YouTube: The bug on the 'Follower Growth' graph has been fixed! You can now smoothly monitor your follower growth.
• General: Connecting your Instagram pages is now hassle-free! We've fixed the issue.

We're just a click away from all your questions and feedback! 👉 support@sociality.io 💌

Hi there 👋
It’s Sercan from the Sociality.io development team! Today, it’s my pleasure to share our latest improvements, new feature integrations, and bug fixes for May. But first, let me start with a question that is actually a dad joke: 

Why do front-end developers hate nature?

Because it has too many bugs!

Don't worry, we’re working tirelessly to provide you with the best possible bug-free Sociality.io experience! 😊

Here is our summary of Beyond Beta May 2024! 

Introducing our newest team member role: 'Admin'

What’s new?

We’ve added a new team member role, ‘Admin’, to Sociality.io. Now, let's explore the distinctions between Admin and Manager together.

Admin:

🌐 Workspace access: Admins have access to all workspaces within the system. This means they can view and manage all brands and profiles across the board.

👤 User management: Admins have the authority to manage users within the system. This includes tasks such as adding new users, removing users, and adjusting user permissions as needed.

💳 Billing management: Admins can manage billing-related tasks. This includes updating payment information, managing subscriptions, and handling any billing inquiries or issues.

👨‍💻 Developer management: Admins have the capability to manage developers within the system. This may involve tasks such as adding new developers, removing developers, and overseeing developer-related permissions or settings.

Manager:

🚪 Workspace access: Managers have access to specific workspaces that they have been invited to. This means they can view and manage tasks within these invited workspaces only.

🔒 Limited permissions: While Managers have certain management abilities within their assigned workspaces (such as adding or removing pages, updating tokens, etc.), they do not have access to overarching administrative functions like user, billing, or developer management.

🎯 Focused responsibilities: Managers primarily focus on tasks related to the specific workspaces they are invited to, ensuring efficient project management within those designated areas.

In summary, while both Admins and Managers play vital roles within the system, Admins have broader access and administrative capabilities across all workspaces, including user, billing, and developers. On the other hand, Managers have more limited access. They are focused on managing tasks within the specific workspaces they have been invited to, without administrative privileges outside those designated areas.

🤔 How will this update enhance your usage?

• Improved collaboration
• Streamlined operations  
• Authority to manage users, workspaces, and tasks

IG Reels Thumbnail upload is now supported in Publish

What’s new?

You can now upload custom thumbnails for IG Reels in Publish. Gone are the days of only selecting frames from the video; now, you have the freedom to upload your own files.

🤔 How can this update benefit you?

• Enhanced experience in IG Reels publishing  
• Custom thumbnail control and customization

Plan your stories ahead: Introducing Facebook story scheduling

What’s new?

Now, you can publish and schedule your Facebook stories directly from the platform. Plus, you have the bonus option to share Instagram and Facebook stories simultaneously by selecting the appropriate pages.

🤔 Curious about the perks of this enhancement?

• Streamlined Facebook management
• Enabled direct Facebook stories scheduling 
• Greater control and convenience

Introducing expanded video size options for X (Twitter)

What’s new?

X (Twitter) now enables seamless video publishing and scheduling with support for sizes up to 4096x4096, marking a substantial enhancement from the prior 1280x1024 constraint.

🤔 What are the benefits of this update?

• Sharper and clearer videos, ensuring your content stands out and captures attention more effectively on X (Twitter).

Sagatise and their Sociality.io experience 🤝

In the world of sports marketing in Türkiye, a unique agency places sports at the very core of its mission, Sagatise! Sagatise adopts a comprehensive 360-degree approach to managing every aspect of its client operations, ranging from strategic planning to creating a club's bible. 

Faruk is one of the oldest and, hopefully, one of the happiest clients of Sociality.io. “The data we gather from Sociality.io enables us to be more strategic with our customers, giving us a defensive edge because marketing and advertising are all about defending your strategies, and data is crucial in that regard,” he observes.

We thank Faruk and his team for choosing Sociality.io as their trusted partner and for taking the time to have this conversation with us!

You can read the full case study here. 🙌

• General: Our latest system and mobile updates are in full swing, delivering an enhanced experience across all platforms.
• Engage: We've squashed the bugs causing user selection problems on the Assign, Star, and Internal Notes features.
• Left navigation bar - Notifications: We heard you loud and clear! Users couldn't see the notification icon for brands for a while, but we're happy to share that this issue has been fixed.
• Competitors: We’ve fixed the issue where the date range on exported files was wrong and didn’t match what was selected on the platform.
• Analytics: Due to a bug on Facebook's side, the number of page likes data was unavailable for a while. But don’t worry, the platform has fixed it!
• Publish: We've resolved the issue that caused errors when TikTok videos were published through the platform.

We're just a click away! Need a hand? Reach out anytime to our stellar support team at 👉 support@sociality.io 💌