👋 Hey everyone, Sercan here!

I’m excited to walk you through what we’ve been cooking up this month at Sociality.io! As part of the frontend team, I get to bring many of these improvements to life on your screens—and this month was all about making things more secure, more intuitive, and way smoother to use.

Here's our Beyond Beta March 2025 summary for the fast readers. And details are right below as always!

• 🔐 Security+ — New screen for enterprise-grade security management with features like strong password enforcement, session expiration, IP restrictions, and a real-time Security Score. Book a 15-min call to learn more about Security+.
• 💬 Engage Improvements — Upgraded conversation processing experience with clearer dropdowns, fewer clicks, and a smoother interface.
• 🤝 Customer Spotlight: Memorial — Discover how Memorial’s social media team drives strategic content and real-time engagement using Sociality.io.
• ♥️ Welcome: Too Good To Go — We are excited to onboard our newest customer and support their social media management journey.

Would you like to have more information? Let’s dig all the features together; 

🔐 Introducing Security+ at Sociality.io

Your team’s security, now more visible and manageable than ever.

We’ve added a brand-new Security+ screen under the Organization settings—designed to help you enforce best practices and ensure enterprise-grade protection for your team.

Here’s what you’ll find:

• 🔒 Enforce strong passwords – Require your team to use secure passwords (12+ characters including uppercase, lowercase, numbers, and special characters) to reduce vulnerabilities.
• ⏳ Expire sessions – Automatically log out users after a set period (e.g., 30 days) to prompt re-authentication and enhance session control.
• 🔁 Expire passwords – Set regular password update intervals for team members to maintain up-to-date access security. (Optional setting)
• ✅ Enforce 2FA – Make Two-Factor Authentication mandatory across your team to add an extra layer of protection.
• 🌐 Allowed IPs – Restrict team member logins to specific IP addresses for added control over account access.

All these features are now trackable through a Security Score, helping you stay on top of your team’s protection level at a glance.

⚠️ Security+ is available exclusively to our Enterprise plan customers.

Want to learn more about Security+?

Book a quick 15-minute call with our team to explore how Security+ can strengthen your organization’s security practices.

Schedule a call

A smoother, smarter way to manage conversations 💬

We’ve revamped the data processing experience in the Engage module in Sociality.io! Navigating dropdowns is now easier, selections are clearer, and unnecessary clicks are gone. Managing conversations and conversation items is now faster, more intuitive, and frustration-free—just the way it should be.

Memorial and their Sociality.io experience 🤝

Hosting Çağla Dinç, Chief of Social Media at Memorial, was truly a pleasure.

She shared valuable insights into how Sociality.io has supported their journey in the healthcare sector:

• Customer support 💬 – One of the most important aspects for Çağla has been the responsive and helpful customer support from the Sociality.io team.
• Real-time customer experience tracking ⏱️ – In healthcare, timing is everything. Sociality.io allows Memorial to monitor their customer experience in real-time across both call center and digital teams—all in one place.
• All-in-one insights 📊 – The platform helps her evaluate performance, take meaningful action, and benchmark against competitors using consistent metrics.
• Strategic content creation 🎯 – With time saved through automation and streamlined workflows, Çağla has been able to focus more on strategic content that directly supports their KPIs—resulting in higher engagement, reach, and view counts.

A huge thank you to Çağla, and the Memorial team for sharing their journey with us!

👉 You can read the full case study here 🙌

Welcome aboard: Too Good To Go 🌍 💚

We’re proud to welcome Too Good To Go to the Sociality.io community!

As a company on a mission to fight food waste and make sustainability easy (and delicious!), they inspire millions across the globe. We are excited to onboard our newest customer and support their social media management journey.

Let’s reduce food waste and build a better world, together. 🙌

👉 Learn more about their mission

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Analytics: The LinkedIn user activities table issue has been resolved. Previously missing conversation data has now been properly included in reports.
• Engage: Fixed a TikTok-specific issue where deleting a comment caused previously sent comments to appear as hidden.
• Listen: Exported mentions from the Listen module now correctly include both sentiment and tag fields in CSV and XLS formats.
• Engage: Resolved conversation item processing errors that were preventing users from selecting certain tags and sentiment values.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌