Hey, it’s Ebru from the Sociality.io team!

This month, we’ve been working hard to enhance our platform with AI-powered features to deliver the best experience possible. With so many exciting updates, we decided to host a webinar to walk you through them all!

Here's our Beyond Beta February 2025 summary for the fast readers. And details are right below as always!

Listen – AI and Feature Enhancements

• 🤖 We now have both AI-Powered Tagging and Manual Tagging options for the collected data.
• 🔍 AI can also review mentions and suggest tags, keeping you in control.
• 📊 Track the status of mentions from 'Waiting for Review' to 'Completed,' with up to three custom statuses

Engage – Feature Enhancements

• 🔖 Multiple Tags: Add multiple tags to conversations for better categorization.
• 🔄 Status Integration: Keep conversations organized and track progress seamlessly.
• 📋 User Detail Expansion: Add key user info for deeper insights and personalized responses

TikTok Analytics

• 📈 View ages & gender of your TikTok audience

Would you like to have more information? Let’s dig all the features together;

Listen – AI and Feature Enhancements

🤖 AI-Powered Tagging

Say goodbye to manual tagging! Our AI now automatically analyzes sentiment and assigns the most relevant tags from your custom tag pool as soon as new data enters the system. Plus, you’ll see a quick AI-generated summary at the top of your lists, making it easier than ever to track conversations at a glance.

🏷️ Manual Tagging

Beyond AI-powered tagging, you can manually assign or modify sentiment tags to ensure accuracy and alignment with your analysis. Whether you prefer AI suggestions or want to customize tags based on your expertise, you have the flexibility to make data categorization truly your own. ✍️

🔍 AI Review

When new mentions enter the system, our AI works behind the scenes to automatically analyze and tag them. Initially, these mentions are assigned the 'Waiting for Review' status, giving you the flexibility to review and verify the AI-generated tags before any action is taken. This ensures that you’re in control of the process from the very beginning.

📊 Status Tracking

To further customize your experience, you have the ability to add up to three custom statuses between 'Waiting for Review' and 'Completed.' This allows you to create a personalized workflow that perfectly suits your team's needs and ensures a more efficient, streamlined process for handling mentions.

Engage – Feature Enhancements

🔖 Multiple Tags

Take your engagement to the next level by using multiple tags within conversations. This feature enhances the depth of your data categorization, making it easier to track various themes and sentiments within a single conversation. With up to 5 tags available, you can capture all the key elements of the interaction without overwhelming your workflow.

🔄 Status Integration

By incorporating a Status field into Engage, you can ensure smoother data flow across your platform. This addition keeps your workflow organized and provides a quick snapshot of where each conversation stands, improving collaboration between teams and ensuring no mention gets lost in the process.

📋 User Detail Expansion

We’ve made it easier to capture key user information directly in Engage. This feature enables you to add relevant details about the user in each conversation, offering deeper insights into your audience and allowing for more personalized responses and strategies tailored to individual preferences.

📈 TikTok Age Demographics Graph

We’ve added a brand-new Age Demographics Graph that displays the age distribution of your TikTok audience. This feature allows you to better understand your audience and tailor your content strategy based on demographic insights.

Proud to share our latest badge achievements 🥳

It’s a pleasure to announce that we’ve received new badges from G2, recognizing our performance and user satisfaction.

🏆 High Performer: Recognizing our strong market presence and customer satisfaction.

👌 Easiest to Use: A testament to our intuitive and accessible platform.

🤝 Best Support: Ensuring our users always get the help they need.

💙 Users Most Likely to Recommend: Trusted and loved by our community.

🛠️ Easiest Admin: Simplifying management for seamless workflows.

⚙️ Easiest Setup: Highlighting our user-friendly onboarding process.

✅ Best Meets Requirements: Designed to perfectly fit your needs.

Thank you for being part of our journey and helping us achieve these milestones! 🤗

• General: Updates have been implemented across system and mobile platforms to enhance your overall experience.
• Analytics: Updates on the TikTok without notice, causing missing or miscalculated values. The full report has now been reviewed and updated.
• Engage: Corrected the closed conversation count in team performance reports.
• Analytics: Missing sorting options for Instagram Stories (e.g., Tap Exit, Swipe Forward) have been added.
• Engage: Optimized export functionality to prevent errors caused by large file sizes.

For any questions or feedback, we're here to help! Contact us at 👉 support@sociality.io 💌