YEP, IT'S REAL 🎉

We are thrilled to share that your favorite social media platform is one of the first tools in the world supporting this feature, officially 😎 Messenger API support for Instagram was announced by Facebook at the F8 Refresh event a few hours ago and ta-da, it's already here!

By today, we are starting to onboard our lovely customers to discover amazing abilities of the new Instagram messaging feature which is including but not limited to story mentions and replying comments with private messages 💌  According to the plan from the Facebook team, we are welcoming Instagram Business accounts with between 10.000 and 100.000 followers to access these features right now 🚀 Of course, we will onboard higher or lower ranges too, very soon 🙌 

"The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger. So it's time to take a look at these integrations 😎

Send and receive Instagram messages

Send and receive IG messages as text, photo, video, and stickers from one team inbox. Assign conversations, use templates, and monitor metrics.

View and reply story mentions in your inbox

Strengthen relationships with Instagram audiences by viewing and replying to story mentions. Proactively react to user-generated content in an organized manner.

Reply post comments with private messages

Socialiy.io simplifies replying to post comments with private messages. Boost brand responsiveness and customer care by reaching out to your Instagram audiences.

React to your messages during the conversation

Engage with incoming Instagram messages like you used to. Send reactions to messages during a conversation to add a personal touch.

But that's not all; we've got more…

Excited? Yeah, so are we 🙈 Now, it's time to answer your questions to get you ready to access these features as soon as possible! If you experience little hiccups during your process, please share your feedback with us to help you immediately and improve the experience for everyone 🔥 

How can I start using this feature? 😼 

Easy-peasy 👇

• Remember this feature is available for Instagram Business accounts with between 10.000 and 100.000 followers right now.
• These accounts will need to enable the connected tools toggle under message control settings on the Instagram app.

• If your pages meet these criteria, just refresh the access token of related pages on your Sociality.io account. You can check our guideline to see how you can refresh your tokens 👍
• You will be redirected to Facebook to update your permissions at this step. Please be sure that you are providing the "manage and access messages for the Instagram account connected to your Page" for these related pages.

When all pages will be available to use this feature? 👀 

Very soon 😍 This phased rollout is Facebook's business decision to ensure your high-quality experience so we can improve the API for everyone with your help during the process. However, the estimated timeline looks like this:

• Between 10,000 and 100,000 followers: Starting June 2nd 
• Between 1,000 and 100,000 followers: Starting in July
• All business Instagram accounts: By end of Q3

I have questions/feedback about this! 

We are excited to hear! You know where you can find us 👉 support@sociality.io